Community & Property Manager - Oaxaca

Outsite; Oaxaca de Juárez; On-site; MXN 207,000 - 289,000; Part time

Job summary

Outsite seeks a proactive Community & Property Manager for our Oaxaca location, blending guest service with hands-on operations and community engagement.

The role is a part-time freelancer position, roughly 20–25 hours weekly, based in Oaxaca. You will ensure superb guest experiences, manage property upkeep, and foster local connections within a dynamic, global hospitality community.

Qualifications

• Experience delivering hospitality-focused guest services.
• Ability to manage property operations and maintain rentals.
• Proven track record building local communities and engagement.

Responsibilities

• Deliver a high level of guest service and address inquiries.
• Oversee property operations, maintenance, and turnovers.
• Coordinate with cleaning teams and vendors to ensure standards.
• Engage with local community groups and host events weekly.

Skills

Guest service

Property mgmt

Community engagement

Job description

Outsite is seeking a proactive and service-driven Community & Property Manager to oversee our Oaxaca location and deliver an exceptional experience for our global community of guests. This role combines hands-on property management with community engagement, ensuring that both the physical space and the member experience meet Outsite’s standards. It is ideal for someone who is highly organized, thrives in a dynamic environment, and takes ownership of both operations and guest satisfaction.

Location

Oaxaca - 17 Rooms

Key Responsibilities

Guest Experience

• Deliver a high level of service to ensure a seamless and enjoyable guest experience.
• Welcome and communicate with guests, both in person and through messaging platforms.
• Serve as a point of contact for guest questions and concerns before and during their stay.
• Ensure guests follow house rules and policies.
• Monitor guest feedback and maintain strong satisfaction metrics, including Net Promoter Score.

Property Management & Operations

• Maintain the location in excellent operating condition through consistent oversight.
• Conduct regular property and room inspections to ensure quality standards are met.
• Stage and organize spaces as needed to enhance presentation and functionality.
• Supervise and coordinate with cleaning teams to ensure timely turnovers and cleanliness.
• Keep essential amenities and supplies fully stocked.
• Ensure all property items are in good working condition and address any issues promptly.
• Oversee maintenance, repairs, and improvements, coordinating with vendors as needed.
• Remain available for property-related emergencies and ensure timely resolution.

Community Engagement

• Foster a strong sense of community and enhance brand presence locally.
• Moderate and actively participate in the local WhatsApp group, including weekly posts and ongoing engagement.
• Organize and attend at least one in-person community event per week.
• Provide local recommendations and support to enhance the guest experience.
• Engage with members through the Member Hub with at least one post per month and timely responses.

Who You Are

• Based in or near Oaxaca.
• A self-starter who works confidently and independently.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.
• A strong communicator with excellent verbal and written skills.
• Professional, reliable, and solutions-oriented in approach.
• Comfortable taking initiative and handling hands-on tasks as needed.
• Aligned with Outsite’s mission and values.
• A collaborative team player with a customer-centric mindset.
• Outgoing, personable, and confident in social interactions, with sound judgment in decision-making.
• Fluent in English and Spanish.

Role Details

Start Date: November 2026

Type: Part-Time Freelancer

Time Commitment: Approximately 20-25 hours per week

Compensation: Based on experience

What You’ll Gain

• Hands-on experience managing hospitality operations in a dynamic, community-driven environment.
• The opportunity to directly impact guest experience and satisfaction.
• Exposure to property operations, vendor coordination, and community building.
• A flexible, independent role with autonomy and ownership.
• Growth opportunities within a fast-growing, global hospitality brand.