Comercial Sales Support Specialist

Lennox; Saltillo; On-site; MXN 240,000 - 360,000; Full time

Job summary

Lennox International in Saltillo, Mexico is seeking a Commercial Sales Support Specialist to aid the regional sales team by handling quotes, bids, orders, and delivery coordination. You will work closely with Commercial Territory Managers to ensure accurate, timely support and customer satisfaction throughout the sales cycle.

The ideal candidate has at least 1 year in sales support or customer service, strong English communication, and the ability to read blueprints.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Minimum 1 year in sales support, customer service, or similar.
• Ability to read blueprints.
• Strong English communication, written and verbal.
• Customer-first mindset with strong organization.

Responsibilities

• Create and manage daily customer quotations with high accuracy.
• Support plan-and-spec opportunities by coordinating with accounts.
• Enter and maintain orders and assist delivery processes.
• Manage weekly bid schedule and keep team on deadline.
• Prioritize projects and coordinate with Commercial Territory Managers.
• Handle quote follow-up, CRM updates, and vendor coordination.
• Assist credit and collection activities to resolve issues.
• Aid with order credit approvals to minimize delays.
• Coordinate quotes and orders within established guidelines.
• Ensure timely, accurate customer support across districts.

Skills

English communication

Relationship-building

Time-management

Persuasion & negotiation

Education

Bachelor’s degree

Tools

CRM tools

Microsoft Office

Job description

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over 125 years ago , Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

Job Description

As a Commercial Sales Support Specialist, you will play an important role in helping our Mountain and Mid-West District Sales Team deliver a strong customer experience and win business across these regions. You’ll partner closely you’re your Commercial Territory Managers to support quotes, bids, orders, and follow-through that keep projects moving. This role offers a strong opportunity for someone who is detail-oriented, customer-focused, and interested in building a career path into commercial sales.

• Create and manage daily customer quotations with a high level of accuracy and responsiveness.
• Support plan-and-spec opportunities by coordinating with house accounts and helping move bids through the sales process.
• Enter and maintain orders while helping manage the delivery process to ensure customers receive timely, accurate support.
• Own and maintain the weekly bid schedule, helping the team stay organized and on deadline.
• Prioritize projects and communicate bid timelines clearly while coordinating responsibilities and priorities with Commercial Territory Managers.
• Manage quote follow-up activities, including weekly open quote reporting, CRM updates, and coordination with third-party vendors.
• Assist with credit and collection activities by partnering across teams to resolve issues and support smooth order processing.
• Help manage the order credit approval process to minimize delays and reduce past-due orders.
• Prepare and manage submittals and orders accurately, helping reduce manual overrides and improve order quality.
• Coordinate quotes and orders within established guidelines while supporting strong execution across the district.

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• Strong English communication skills, both written and verbal.
• At least 1 year of related experience in sales support, customer service, operations, or a similar fast-paced environment.
• Ability to read blueprints
• Strong relationship-building, listening, persuasion, negotiation, and time-management skills.
• Working knowledge of sales principles and methods, including product positioning, customer engagement, and effective follow-through.
• A customer-first mindset, with the ability to understand needs, provide quality support, and build trust.
• Confidence communicating with internal partners, customers, and vendors in a clear and professional way.
• Industry or product knowledge is helpful, especially in HVAC, construction, manufacturing, or distribution environments.
• Proficiency with Microsoft Office and CRM tools, along with strong attention to detail and organization.