Collections Specialist I: Cash Flow & Payment Resolution

Colonial Group; Monterrey; Hybrid; MXN 180,000 - 260,000; Full time

Job summary

Colonial Group in Monterrey, Mexico seeks a Collections Specialist I to serve as the first contact for billing issues and past due balances. You will work to arrange timely repayment plans and ensure inquiries are handled correctly to minimize revenue loss.

You will monitor past due accounts, convert payment methods to autopay, coordinate with Sales and Billing, and escalate complex issues as needed while maintaining accurate notes.

Qualifications

• Customer service experience required.
• Excellent English communication, written and verbal.
• Strong critical thinking and analytical skills.
• Organized and efficient with time management.
• Persuasive and resourceful in problem solving.
• Familiarity with autopay and payments processes.
• Basic industry knowledge and awareness of red flags.
• Experience with multi-currency environments is a plus.

Responsibilities

• Handle collections for outstanding balances and delinquent accounts.
• Respond to calls and emails in multiple systems.
• Maintain detailed notes for follow up on resolutions.
• Meet KPI standards per company procedures.
• Coordinate with other departments on invoicing questions.
• Escalate complex issues to higher tiers for review.
• Convert payments to electronic/autopay where possible.
• Communicate payment issues with the sales team.
• Address misapplied or unpaid payments for past due accounts.
• Arrange payment plans to avoid third-party collections.
• Monitor and reactivate suspended accounts as needed.
• Collaborate with Collections and Billing teams and corporate locations.

Skills

Customer service

English communication

Critical thinking

Efficient

Organization

Persuasion

Resourceful

Time management

Analytical

Industry knowledge

Red flags awareness

ACH autopay

Education

Bachelor's degree in finance, accounting or equivalent preferred

Job description

Colonial Group in Monterrey, Mexico seeks a Collections Specialist I to serve as the first contact for billing issues and past due balances. You will work to arrange timely repayment plans and ensure inquiries are handled correctly to minimize revenue loss.

You will monitor past due accounts, convert payment methods to autopay, coordinate with Sales and Billing, and escalate complex issues as needed while maintaining accurate notes.