Collections Specialist

EPMEX Epicor Mexico; Monterrey; Ibrido; MXN 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Epicor is seeking an Accounts Receivable Specialist to manage a portfolio of AR for a defined territory. You will contact customers to obtain payment promises, follow up on statuses, and liaise with sales and service to resolve disputes.

The role emphasizes accuracy in a high-volume environment, with opportunities to improve processes, perform reconciliations, and support internal systems. Fluency in English is required.

Competenze

• 2+ years AR experience in a high-volume environment.
• High school diploma preferred.
• Strong attention to detail and analytical skills.
• Excellent customer orientation.
• Able to work independently or in a team and stay accurate.
• Effective communication across all organizational levels.
• Adaptable and eager to learn new skills.
• Comfortable working with targets.
• Fluent English, advanced written skills.

Mansioni

• Manage portfolio of accounts receivable for assigned territory.
• Contact customers to obtain promises to pay and follow up on status of payments.
• Serve as liaison between customer and field sales and service to resolve disputes and initiate credit memos.
• Contact customers to resolve past due balances prior to release.
• Secure Purchase Orders from customers when required.
• AR/Collections reporting and analysis.
• Enter electronic invoicing for customer accounts.
• Account reconciliation: provide back-up detail; submit tie-offs and refund requests as needed to clean up account balances.
• Review current account status, get payment commitment and document all relevant information in internal account systems.

Conoscenze

Accounts receivable

Attention to detail

Analytical skills

Customer orientation

Team collaboration

English fluency

Formazione

High school diploma

Strumenti

ERP systems

Descrizione del lavoro

What you will be doing:

• Manage portfolio of accounts receivable for assigned territory.
• Contact customers to obtain promises to pay and follow up on status of payments, or determine reasons for customer's non-payment and escape if necessary.
• Serve as liaison between customer and field sales and service to resolve disputes and initiate credit memos as needed.
• Contact customers to resolve past due balances prior to release.
• Secure Purchase Orders from customers when required.
• AR/Collections reporting and analysis.
• Enter electronic invoicing for customer accounts.
• Account reconciliation: provide back-up detail; submit tie-offs and refund requests as needed to clean up account balances.
• Review current account status, get payment commitment and document all relevant information in internal account systems.

#LI-EG1 #LI-HYBRID

What you will likely bring:

• 2+ years applicable experience
• High school diploma preferred
• Attention to detail, excellent analytical and problem-solving skills
• Excellent customer orientation
• Work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to work and communicate with all levels of the organization
• Adaptability and willingness to learn new skills/tasks
• Comfortable working with targets
• Speaks English fluently, advanced written English

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.

If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.