Cold Caller – Part-time

Formulated Automation; Santo Domingo; Remote; MXN 166,000 - 333,000; Part time

Benefits offered by this job

Loom video in application

Job summary

South is seeking a part-time Virtual Assistant to serve as the first point of contact for clients and real estate agents. This remote role splits time between inbound scheduling and outbound outreach to expand the referral network.

You will work directly with the business owners to schedule inspections, answer inquiries, and log interactions in the CRM. Ideal candidates have phone-based customer support experience, comfort with cold calling, and strong English communication.

Qualifications

• Customer support experience in phone-based or admin roles.
• Comfort with cold calling, appointment setting, or outbound outreach.
• Clear, confident, and fluent English communication.
• Organized, reliable, and able to work independently per SOPs.
• Bonus: experience in real estate, property management, or home services.

Responsibilities

• Handle inbound scheduling and client inquiries in a professional manner.
• Conduct outbound calls to real estate agents to introduce services.
• Log all calls and details in the CRM and track outcomes.
• Identify warm leads and relay opportunities to the owners.

Skills

Customer support

Cold calling

English proficiency

Independent worker

Real estate experience

Tools

CRM

Scheduling software

Google Workspace

Phone line

Job description

Hi there! We are South and our client is looking for a Part-time Virtual Assistant/Cold Caller!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile.

About The Client

Our client is a growing home and property inspection business based in the United States. They specialize in professional property evaluations and maintain strong referral networks with local real estate professionals.

About The Role

We are placing a part-time Virtual Assistant to serve as the first point of contact for clients and real estate agents. In this remote, dedicated engagement, you will work directly with the business owners to handle inbound scheduling, answer customer inquiries, and execute outbound outreach to expand their agent referral network.

What You'll Do

Your daily capacity will be divided between inbound customer support and outbound relationship building:

Inbound Calls & Scheduling (~2 hours/day)

• Answer the dedicated office line promptly and professionally.
• Book, confirm, and reschedule inspections directly in the scheduling software.
• Respond to client questions regarding inspection services, pricing, and availability.
• Accurately log all calls and client details in the CRM.

Real Estate Agent Outreach (~2 hours/day)

• Perform outbound calls to local real estate agents to introduce the company's inspection service.
• Build relationships to convert real estate agents into consistent referral partners.
• Track all call outcomes, follow-ups, and interaction notes in the CRM.
• Identify and flag warm leads and booking opportunities directly to the business owners.

What We're Looking For

Customer Support Experience: Prior experience in phone-based customer service or admin support.

Outbound Sales Comfort: Proven comfort with cold calling, appointment setting, or outbound outreach.

English Proficiency: Clear, confident, and fluent spoken and written English.

Execution & Independence: Highly organized, reliable, and able to execute independently using written SOPs.

Bonus: Previous experience in real estate, property management, or home services is a plus.

Tools Provided

All Tools Are Provided And Configured For Day One

Dedicated business phone line (Echo Dash)

Inspection scheduling & reporting software

CRM for client and agent records

Google Workspace (Gmail, Calendar, Docs, Sheets)

Details

Engagement Type: Part-Time Dedicated Engagement (4 hours/day, Monday to Friday)

Work Setup: Remote

Contract: Independent contractor, competitive monthly fee.