Cluster Lead, People Solutions — Mexico

Takeda Pharmaceutical Co.; Santa Fe; On-site; MXN 600,000 - 900,000; Full time

Job summary

Takeda Pharmaceutical Co. seeks a People Solutions Advisor - Cluster Lead to manage a co-located team delivering frontline HR support across a multi-country cluster. You will handle escalations, balance workload and ensure timely, accurate employee lifecycle delivery.

In this working leadership role, you will develop the team, drive self-service adoption, ensure compliance and partner with HR colleagues to maintain a high-quality employee experience across the region.

Qualifications

• Six or more years of experience in HR operations or shared services in global/multi-country settings.
• Experience leading and coaching teams, allocating work and setting priorities.
• Strong knowledge of employee lifecycle management and high-volume query resolution.
• Hands-on knowledge of HR systems and case management tooling (Workday, ServiceNow, SAP).
• Experience with KPI measurement, data quality and process improvement.
• Understanding of global HR processes, privacy and compliance, with local variation awareness.
• Human-centric service mindset with empathy.

Responsibilities

• Lead, coach and develop a co-located team of People Solutions Advisors.
• Balance workload and support capability and career development.
• Own end-to-end delivery of employee lifecycle activity across the cluster.
• Oversee case management across channels (portal, phone, video and email).
• Handle escalations and personal complex cases when needed.
• Ensure clean handoffs and escalation paths between teams.
• Drive self-service and AI-enabled channels to deflect routine queries.
• Represent cluster in regional/global process design work.
• Monitor KPIs and service levels across cluster.

Skills

HR operations

Shared services

People operations

Leadership

Coaching

Global environment

Stakeholder management

English fluency

Tools

Workday

ServiceNow

SAP

Job description

Takeda Pharmaceutical Co. seeks a People Solutions Advisor - Cluster Lead to manage a co-located team delivering frontline HR support across a multi-country cluster. You will handle escalations, balance workload and ensure timely, accurate employee lifecycle delivery.

In this working leadership role, you will develop the team, drive self-service adoption, ensure compliance and partner with HR colleagues to maintain a high-quality employee experience across the region.