Cloud Contact Center Leader — Mexico

Accenture Global; Monterrey; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

Accenture is seeking professionals to join its global consulting network. You will work on Cloud Contact Center implementation and optimization projects, shaping digital roadmaps and AI chatbot solutions. The role requires advanced English, travel availability, and significant experience in NICE CXOne within cloud contact centers.

You will interact with senior leadership and may lead small teams. Location options include Mexico City or Monterrey, offering exposure to international projects and

Qualifications

• Bachelor’s degree required.
• MBA highly desirable.
• Travel availability may be required.
• Advanced English required.
• +5 years experience (Consultant) or +10 years (Manager) in NICE CXOne for Cloud Contact Center.
• Experience in AI chatbot/Virtual Assistant and digital roadmap integration.
• Experience designing contact center of the future strategy.

Responsibilities

• Participate in Cloud Contact Center implementation/optimization projects.
• Adapt existing methods to create alternative solutions for moderately complex problems.
• Use judgment to determine solutions and seek guidance on complex issues.
• Interact with direct supervisor and possibly clients/Accenture teams.
• Determine methods on new assignments with guidance.
• Lead small teams or work efforts at a client or within Accenture.

Skills

English Advanced

Cloud Contact Center

AI chatbot

Project Management

Education

Bachelor’s Degree completed

MBA from tier 1 institute (desirable)

Tools

NICE CXOne

Call Miner

Verint

Job description

Accenture is seeking professionals to join its global consulting network. You will work on Cloud Contact Center implementation and optimization projects, shaping digital roadmaps and AI chatbot solutions. The role requires advanced English, travel availability, and significant experience in NICE CXOne within cloud contact centers.

You will interact with senior leadership and may lead small teams. Location options include Mexico City or Monterrey, offering exposure to international projects and