Client Advisor | Mexico City

Amiri; Ciudad de México; Sur place; MXN 120 000 - 180 000; Plein temps

Résumé du poste

AMIRI is seeking enthusiastic Client Advisors to join our upcoming retail location in Mexico City. You will deliver quality client service, achieve individual sales goals, and build lasting client relationships through expert product knowledge and refined selling techniques in a luxury boutique setting.

You will manage in-person, phone, and digital communications, develop a dynamic local and international client book, and collaborate with store and corporate teams to resolve client issues while

Qualifications

• 1+ years of luxury retail or client service experience.
• Strong interpersonal and communication skills.
• Ability to build lasting client relationships and network.

Responsabilités

• Achieve and exceed individual sales goals and KPIs.
• Deliver best-in-class service in-person, over the phone, and via electronic communication.
• Demonstrate product knowledge and storytelling to clients.

Connaissances

Retail Sales

Customer Service

Communication

Luxury Brand

Formation

High school diploma

Outils

POS System

Description du poste

Purpose & Objective:

AMIRI is looking for enthusiastic Client Advisors to join the Company's upcoming retail location in Mexico City! This role is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).


• Maintain a strong drive for results and a positive, team first attitude at all times.


• Ensure a welcoming client focused environment, which includes offering best in class service in person, over the phone, and through electronic communication


• Demonstrate exceptional product knowledge by engaging clients through detailing the craftsmanshipand narrative of products.


• Develop vast and dynamic local and international client book and network; possess ability to grow this book/network.


• Partner with store and corporatemanagement teams to ensure that each client issue is properly resolved to the benefit of the business.


• In coordination with management, participate infloor moves, merchandising, visual merchandising, and housekeeping as needed.


• Assist in preparing, packing, and wrappingmerchandise upon request.


• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.


• Must have 1+ years Retail Sales and/or Client Service experiencein a luxury consumer goods environment.


• High school or equivalent education, preferred.


• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.


• Strong drive for business results with a passion for creativity, fashion, and the brand.


• Provide outstanding customer service across all mediums (in-person, written, phone, etc).


• Read, count, and write to accurately complete all business and client-related transactions.


• Ability to prioritize tasks and manage time in a fast-paced environment.


• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.


• Ability to operate all equipment necessary to perform the job (answeringphones, operating cash register, using computers) and all other office equipment.


• Can stand for extended periods, move/handle boxes and bags, must be able to lift at least 30lbs.


• Willingness to adhere to all company policies, procedures, regulations, and standards.

Who We Are:

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand's intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast music culture.

The brand's trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week and a growing international presence through an expanding network of flagship destinations.

AMIRI's culture and contemporary vision prioritize quality, creativity, and innovation across every facet of the business. Founder and Creative Director Mike AMIRI continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand's presence expands globally and continues to emerge as one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is seeking visionary individuals with a creative and entrepreneurial mindset to join our team.