Bilingual Insurance Customer Service Associate II

Allstate Northern Ireland Limited; México; A distancia; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Fully reported wages to IMSS and Infon

Savings Fund

Profit Sharing

Weekly food vouchers

Weekly payment schedule

Life and burial insurance

Nine days of Paid Time Off

Descripción de la vacante

Integon in Mexico is seeking a Customer Service Representative to be the primary liaison between policyholders and agents. You will answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions.

This role thrives on problem-solving, clear communication, and helping customers feel supported. Join Integon, a Great Place to Work-certified division under a major US insurer, with opportunities for personal growth and a supportive team environment.

Formación

• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Responsabilidades

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

Conocimientos

Bilingual English/Spanish

Strong verbal and written коммуника

Multitasking

Attention to detail

Educación

High School Diploma or GED

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Integon in Mexico is seeking a Customer Service Representative to be the primary liaison between policyholders and agents. You will answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions.

This role thrives on problem-solving, clear communication, and helping customers feel supported. Join Integon, a Great Place to Work-certified division under a major US insurer, with opportunities for personal growth and a supportive team environment.