Chief DevOps Engineer - Amazon Connect

EPAM Systems, Inc.; México; A distancia; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

EPAM Systems, Inc. seeks a Chief DevOps Engineer to lead design, automation, deployment, and operation of an enterprise Amazon Connect platform using modern Site Reliability Engineering practices.

You will drive mature DevOps standards, take solutions from concept to production, and enforce robust CI/CD and IaC governance. The role requires 7+ years in Amazon Connect, strong AWS architecture skills, and hands-on experience with Git-driven pipelines and scripting.

Formación

• Extensive Amazon Connect experience (7+ years) in enterprise environments.
• Strong AWS architecture experience including serverless and event-driven patterns.
• Proven leadership experience owning platform modernization and technical direction.
• Hands-on CI/CD experience designing and operating Git-driven pipelines.
• Infrastructure as Code expertise with AWS CloudFormation and IaC development and maintenance.
• Strong troubleshooting skills across cloud services, integrations, networking, and applications.

Responsabilidades

• Lead end-to-end design of the Amazon Connect platform architecture, security, and operational model.
• Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations.
• Define and enforce Git-driven engineering practices such as branching, code reviews, and versioning.
• Design and operate CI/CD pipelines that automate build, test, and release workflows for platform components.
• Develop and maintain Infrastructure as Code with AWS CloudFormation.
• Automate deployments and governance to improve reliability, auditability, and release consistency.
• Troubleshoot production issues across Amazon Connect, AWS services, and enterprise integrations.

Conocimientos

Amazon Connect

Leadership

Site Reliability Engineering

CI/CD

Python scripting

PowerShell/Bash scripting

Educación

Bachelor's degree or higher (IT/Engineering)

Herramientas

AWS CloudFormation

Git workflows

Octopus Deploy

Descripción del empleo

We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable operations.ResponsibilitiesLead end-to-end design of the Amazon Connect platform architecture, security, and operational modelBuild complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrationsDefine and enforce Git-driven engineering practices such as branching, code reviews, and versioningDesign and operate CI/CD pipelines that automate build, test, and release workflows for platform componentsDevelop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environmentsAutomate deployments and governance to improve reliability, auditability, and release consistencyTroubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrationsEstablish operational standards for monitoring, incident response, and continuous improvementRequirementsExtensive Amazon Connect experience (7+ years) in enterprise environmentsStrong AWS architecture experience including serverless and event-driven patternsProven leadership experience owning platform modernization and technical directionHands-on CI/CD experience designing and operating Git-driven pipelinesInfrastructure as Code expertise with AWS CloudFormation and IaC development and maintenanceStrong troubleshooting skills across cloud services, integrations, networking, and applicationsAdvanced scripting skills in Python, PowerShell, or BashUpper-Intermediate English proficiency (B2)Nice to haveOctopus Deploy experience for deployment automationSalesforce Service Cloud integration experienceWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.