Channel Partner Representative

Zebra Technologies; Estado de México; Presencial; MXN 446.000 - 759.000; Jornada completa

Descripción de la vacante

Zebra Technologies in Mexico City is seeking a Channel Partner Support Representative II to serve as the central contact for the PartnerConnect program, supporting partners and Zebra sales with tools and processes.

You will handle inquiries by phone, email, and chat, assist with onboarding, vet registrations, and ensure data accuracy, working with internal teams to resolve issues and keep the program running smoothly. This role emphasizes collaboration and proactive compliance.

Formación

• Experience with partner programs and channel partners is advantageous.
• Ability to analyze metrics, ROI, and design structured plans with partners.
• Familiarity with CRM platforms (e.g., Salesforce) to track opportunities and forecasts.
• Strong negotiation and conflict-resolution capabilities within channel ecosystems.

Responsabilidades

• Serve as central point of contact for partners and Zebra sales for PartnerConnect inquiries.
• Resolve inquiries via phone, email, and chat with partners, distributors, and sales personnel.
• Assist partners with tool access, onboarding, and registration processing.
• Coordinate account merges, name/address changes, and deduplication as needed.
• Collaborate with internal teams to route non-program inquiries appropriately.
• Ensure annual compliance and active participation in system testing and reporting.

Conocimientos

Indirect Channel Mgmt

Business Acumen

Salesforce

Sales Forecasting

CRM Systems

Negotiation

Communication

Presentation

Collaboration

Adaptability

Herramientas

Salesforce CRM

Descripción del empleo

The primary purpose of the Channel Partner Support Representative II is to provide a centralised point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilised to conduct business with Zebra. The position is responsible for handling all inquiries and supporting training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Essential Duties and Responsibilities:

• Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
• Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
• Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.
• Proactively engage partners to ensure annual compliance is completed
• Works with partners to on- and off-board and understand the PartnerConnect program
• Assist partners with a variety of tool access and navigation.
• Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
• Influence Registration review and processing.
• Partner administrator account set up, tool access requests, partner account maintenance, and contact management.
• Troubleshoot and resolve Partner Gateway login issues experienced by partners.
• New partner application vetting, processing, and onboarding.
• Works to resolve partner issues with tools and processes, escalates as appropriate, if necessary, and coordinates resolution.
• Account merges/acquisitions processing. Review accounts and understand the merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
• Active participation in system testing
• Reporting, management and delivery of ongoing program requirements

Professional & Commercial Skills (Hard Skills)

• Indirect Channel Management: Deep understanding of how the distribution, wholesaler, and VAR ecosystem works. Proven ability to motivate third parties to prioritize and sell your products over competitors.
• Business Acumen & Strategic Planning: Ability to analyze financial metrics, profit margins, Return on Investment (ROI), and design structured business plans with partners.
• Sales Pipeline Management & Forecasting: Experience using CRM platforms (such as Salesforce) to track opportunities, monitor the channel's sales funnel, and project closures.
• Channel Conflict Resolution & Negotiation: Skill in resolving territory or customer disputes between different partners to prevent aggressive internal competition in the same account.

Interpersonal & Behavioral Skills (Soft Skills)

• Influencing & Communication Skills: Since they do not directly manage the partners' sales representatives, they must possess strong persuasive abilities and informal leadership to keep their brand top-of-mind.
• Presentation & Facilitation Skills: Ability to deliver highly engaging presentations, product demos, or channel program training sessions to external sales teams.
• Collaborative Mindset (Partner-Centric): A natural "win-win" approach. Understanding that the representative's success depends entirely on the success of their business partners.
• Resilience & Adaptability: Ability to navigate fast-paced environments and adjust channel strategies based on changing market conditions.

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.