People Shared Services Representative, II

Zebra-Technologies; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Summer Flex Fridays

Focus Fridays

Well-being day

Descripción de la vacante

Zebra Technologies is seeking a People Service Center Representative II in Mexico City. You will respond to employee inquiries using deep knowledge of benefits, HR policies, and processes, and collaborate with the regional COEs to resolve issues.

You’ll manage onboarding, maintain records, and support payroll data for benefits programs. The role involves handling case management, using systems like Service Now, ADP, Workday, and Oracle Cloud, and contributing to process improvements in a hybrid

Formación

• Strong knowledge of company benefits and HR policies.
• Excellent communication and customer service skills.
• Proactive problem-solving and research abilities.
• Ability to collaborate with regional COEs.

Responsabilidades

• Serve as a first point of contact for former employees' questions on People Team policies.
• Create, update, and maintain accurate HR process knowledge in the system.
• Receive, manage, document, and resolve inquiries via the case management system.
• Provide timely information by clarifying issues and escalating unresolved problems.
• Work with regional COEs to resolve inquiries.
• Utilize HR systems (ServiceNow, ADP, Workday, Oracle Cloud) to answer questions.
• Identify opportunities to improve processes, policies, and procedures.
• Create and maintain employee records, act as system administrator.
• Oversee onboarding process and some benefits payroll data preparation.
• Support benefits administration and assist audits with documentation.

Descripción del empleo

Overview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.What We're Looking For:The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processesCreates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questionsReceives, manages, documents and resolves inquiries from employees through the People Team Service Center case management systemProvides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problemsWorks closely with the regional COE's to resolve employee inquiriesUtilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questionsPro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changesCreates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'Responsible for managing onboarding processProvides rewards administration support for some company benefits programs.Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)Provides internal / external audit support, e.g. collection and preparation of supporting documentsDrives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)Performs all work in accordance with established People Service Center standardsPerforms related work as assignedBenefits:We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.Job Posting Statement:To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.AI Technology Statement:Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .