Change Order and Pricing Analyst

Emerson; Ciudad de México; On-site; MXN 600,000 - 850,000; Full time

Job summary

Emerson Electric Co. is seeking a detail-oriented Order Management professional in Mexico City to handle change orders, pricing updates, and order entry.

You will coordinate with internal teams and Emerson Impact Partners to ensure accurate cost, lead-time estimates, and proper documentation through the FLEX portal. The role requires strong analytical abilities, excellent communication, and the capacity to manage multiple stakeholders across a global organization.

Qualifications

• Proactive mindset with ability to solve problems quickly.
• Detail-oriented with strong process discipline.
• Excellent communication across multiple teams and stakeholders.
• Ability to manage ambiguity and adapt to changing priorities.

Responsibilities

• Review and process change orders and determine workflow.
• Coordinate with internal stakeholders on cost and lead-time impacts.
• Communicate with Emerson Impact Partners on fees and actions.
• Verify documentation updates in FLEX portal and route to next dept.
• Monitor ticker-orders dashboard for process flow.
• Enter and correct orders transmitted by Impact Partners in Rep Hold.
• Resolve pricing discrepancies and ensure correct pricing per quotes.

Skills

Proactivity

Strong communication

Teamwork

Attention to detail

Adaptability

Problem solving

English proficiency (TOEIC 700+)

Tools

Oracle

FF2

XML files

Job description

Job Description

In this role, your responsibilities will be:

Change Orders

Perform initial review of incoming Change Requests to determine process flow and how to handle change.

Job Description

In this role, your responsibilities will be:

Change Orders

Perform initial review of incoming Change Requests to determine process flow and how to handle change.

• Recognize the type of change entered and determine the level of action and how to proceed with items before sending them to the factory for processing.
• Work with internal stakeholders to determine and quote the cost and lead-time impact of the requested changes.
• Communicate with Emerson Impact Partners to resolve issues, notify them of the cost and lead-time impacts, and provide guidance on how to proceed with their change request including how the fees will be assessed.
• Verify that the appropriate department has made the appropriate changes, and the updates have been documented in the FLEX portal, to assign the request to the next department to ensure the correct flow of the procedure.
• Follow up the process and status of the change within each department involved in the process.
• Ensure new line has been entered correctly by the Impact partner to proceed with the changes
• Manages the ticker-orders dashboard to ensure correct process flow of change requests.

Pricing

• Update pricing and commissions in Oracle and FF2 as needed.
• Investigate and resolve pricing errors and disputes.
• Ensure orders have been entered correctly per quotes provided.
• Cancel orders that were entered with incorrect pricing and let the Entry User know they need to re-enter it correctly.
• Have the authority to contact corrective billing to resolve pricing adjustments.

Order Entry

• Enter and commit the orders that Impact Partners have transmitted in Rep Hold: fix unit and old price, tag, currency, deal and quantity errors, remove obsolete codes, enter no-charge orders, configure and set actuators and valves, change shipping information, entering change and expedites fees.
• Override and source the items from the correct prime ship as needed.
• Adjust and update the correct price on orders to match the quote already provided.
• Route emergency and service orders

Error Correction

• Ensure communication between the Impact Partner and the production support, error correction and DevOps teams so orders can be successfully transmitted from FF2 to Oracle.
• Recognize the different errors and take action to correct and successfully transmit orders to the Oracle system, using tools and knowledge of FF2, XML files and Oracle.

Continuous Improvement

• Identify and initiate continuous improvement efforts

Who You Are

You are a proactive and resilient professional who thrives in dynamic environments and embraces challenges with confidence. You enjoy solving problems, are naturally curious, and can move forward effectively even when direction or information may not be fully defined. You are highly collaborative, work well across multiple teams and stakeholders, and maintain a positive attitude when faced with obstacles or setbacks. Your strong communication skills and customer-focused mindset enable you to build effective working relationships across the organization and with external partners.

For this role, you will need:

• Proficiency with Microsoft Office 365 applications.
• Ability to quickly learn and utilize internal systems, tools, and business processes.
• Strong teamwork and collaboration skills, with the ability to work effectively across cross-functional and geographically dispersed teams.
• Ability to follow structured processes while maintaining a high level of accuracy and attention to detail.
• Foundational ability to learn and apply product knowledge.
• Confidence in managing ambiguity and adapting to changing priorities.
• English proficiency equivalent to a TOEIC score of 700 or higher.
• Ability to interact effectively with a broad range of stakeholders, including customers, project management teams, order management teams, customer service representatives, manufacturing sites, support teams, and global business partners.

Preferred Qualifications That Set You Apart:

• Experience working in customer-facing, operations, order management, supply chain, sales support, or project coordination environment.
• Exposure to enterprise systems, business applications, or technical support platforms. Demonstrated ability to collaborate with multiple internal and external stakeholders to achieve business objectives.
• Strong analytical and problem-solving capabilities with a continuous improvement mindset.
• Proven ability to remain effective and make sound decisions in situations involving uncertainty or changing requirements.
• Experience supporting cross-functional teams within a global organization.
• Self-motivated, results-oriented, and driven to continuously learn and develop new skills.

Job Competencies

• Manages Ambiguity
• Collaborates
• Manages Conflict
• Decision Quality
• Persuades

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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