Network Operations Manager

Marsh; Ciudad de México; Hybrid; MXN 1,200,000 - 1,600,000; Full time

Job summary

Marsh in Mexico City is seeking a Network Operations Manager to lead and contribute to the planning, design, and operation of F5 products (LTM, ASM, BIG-IQ, APM) and Infoblox DNS/DHCP/IPAM. The role requires a strong support mindset for incident and change management and collaboration with multiple business units.

The ideal candidate has 5 years of networking operations experience, advanced English, and a Bachelor’s degree or equivalent.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5 years of networking operation experience.
• Proficient with F5 Load balancers.
• Knowledge of Infoblox, DNS, DHCP, IPAM, WAN, Cisco routers and/or switching.
• ITIL Change/Incident Management; Advanced English required.

Responsibilities

• Manage and mentor junior engineers and L1 teams.
• Plan, design, implement, and operate F5 and Infoblox environments.
• Develop scripts/tools to automate configuration and improve self-service.
• Apply capacity planning, vulnerability management, and upgrades.
• Collaborate with Business Units to define project requirements and delivery.
• Define performance standards and metrics for current and future initiatives.

Skills

Networking operations

F5 Load balancers

English (Advanced)

Education

Bachelor’s degree or equivalent

Tools

Infoblox

Cisco

Routers

Switching

Job description

Company:

Marsh

Description:

Network Operations Manager

We are seeking a Network Operations Manager, to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Network Operations Manager, you will lead and/or be a key contributor to plan, design, develop, implement, and operate F5 products such as LTM, ASM, BIG-IQ and APM. You will also be responsible for operational support for Infoblox DNS, DHCP and IPAM. The manager and team will serve as an escalation point for incident and change management along with responsibility for process creation, capacity management, inventory management, configuration standardization, client communication and vulnerability management for the F5 and Infoblox environments.

We will count on you to :

• Management of colleagues directly under supervision – scheduling, workload, 1 on 1 meetings with L1 Managers, project assignment tracking
• Plan, Design, Develop, Implement and Operate F5 products such as LTM, ASM, BIG-IQ and APM and Infoblox DNS, DHCP, and IPAM
• Lead developer enhancements of scripts and tools to automate configuration and provide self-service of F5 and Infoblox environments
• Apply capacity planning configuration, vulnerability, and upgrade changes for the environment
• Work with the Business Units to understand F5 and DNS project requirements and organize implementation of those requirements.
• Define the capacity and performance standards, metrics and thresholds around current and new initiatives including Cloud Load Balancing, F5, DNS and instrumentation to effectively manage the environment
• Collaborate with different technology towers and Business Units to improve and streamline change request process and maintain appropriate asset inventory for support the environment
• Participate in Change and Incident management as an escalation point for higher level issues
• Perform next day analysis, Investigation and diagnosis of incidents and problems relating to F5 and Infoblox infrastructure.
• Provide clear technical documentation, written procedures and quality assurance for L1 team

What you need to have :

• Bachelor’s degree or equivalent work experience
• 5 years of experience of networking operation experience
• Good technical experience with F5 Load balancers
• Good technical knowledge in Infoblox, DNS, DHCP, IPAM, Wide Area Network (WAN), Cisco, Routers or Switching
• ITIL Change/Incident Management
• Advanced level on English is a must

Why join our team :

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.