Certification Coordinator

Empresaconfidencial; Monterrey; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Empresaconfidencial is seeking a Certification Coordinator to monitor product quality in the Mexican market, report issues to Product Management and Product Development, and coordinate responses to PROFECO complaints. The role includes delivering technical training and designing training programs for service centers and distributors, ensuring Mexican and LATAM standards compliance.

The candidate will manage certification processes, attend PM meetings, and support teams with regulatory guidance,

Qualifications

• 3+ years of working experience in Customer Care and Product Certification.
• Bachelor degree in Engineering is required.
• Strong communication skills in English

Responsibilities

• Monitor product quality in the Mexican market and report issues to Product Management and Product Development.
• Coordinate responses to consumer-related legal claims filed through PROFECO.
• Deliver technical training and develop training programs for service centers and distributors.
• Ensure product certification and compliance with Mexican and LATAM standards.
• Inform certification status and attend weekly PM meetings.
• Provide technical and sales training to Customer Care agents and develop audience-based training programs.

Skills

Customer Care

Product Certification

English proficiency

Education

Bachelor's degree in Engineering

Tools

Autocad

Illustrator

Job description

Certification Coordinator

This position is responsible for monitoring product quality in the Mexican market, reporting quality issues to Product Management and Product Development teams, and coordinating responses to consumer-related legal claims filed through PROFECO (Mexico's Federal Consumer Protection Agency).

The role also involves delivering technical training and developing training programs for service centers and distributors, while ensuring product certification and compliance with applicable Mexican and LATAM standards.

Main Duties & Responsibilities

• Mexican/LATAM standard processes management guaranteeing documentation compliance and product certification.
• Inform product certification status and attend weekly meeting with the PM's
• Provide support to the PM's about Mexican/LATAM regulations (Consulting)
• Tracking products quality and prepare quality issue report in case of needed
• Technical Training of Service Centers
• Provide technical and sales training to Customer Care agents
• Develop Training Programs base on audience types (Distributor/Technician's/CC Agents)

Experience & Background

• 3+ years of working experience in Customer Care and Product Certification areas.
• Bachelor degree in Engineering.
• Strong communication skills in English

Knowledge, Skills, Abilities

• Office package, Autocad and Ilustrator
• Effective communication skills
• Strong knowledge of Mexican Standards and Consumer's rights legislation.

Personal Traits

• Ability to plan, coordinate, organize and supervise multiple projects simultaneously
• Excellent verbal and written communication skills
• Ability to work independently or with teams
• Ability to deliver projects within deadline
• Excellent problem-solving skills
• Self-motivated and comfortable in dynamic fast-moving organization.
• Is willing and able to travel for client meetings.
• Is capable of remaining patient and calm when dealing with frustrated customers or clients.

What we offer?

• Monday to Friday schedule.
• Opportunity to be part of a fast-growing global company.
• Competitive benefits Package.

Confidential due to business strategy

This opportunity is being managed confidentially as part of the company's hiring strategy. Additional details will be shared with shortlisted candidates during the recruitment process.

Confidential / organizational reasons

This search is being conducted on a confidential basis due to internal organizational considerations. Complete information about the company and the role will be provided to candidates who advance in the selection process