Central Operations Representative

SKF Group; Puebla de Zaragoza; On-site; MXN 240,000 - 360,000; Full time

Job summary

SKF Group in Puebla is seeking a Central Operations Representative to support Customer Service operations for Canada. You will process orders, manage returns and credits, maintain order accuracy, and collaborate with cross-functional teams to ensure timely delivery and SLA compliance.

You bring at least 1 year in customer service or order management, strong English (B2/C1) and ERP/CRM experience (SAP/C4C a plus).

Qualifications

• Advanced English proficiency (written and verbal).
• Bachelor's degree in Business Administration, Supply Chain, Industrial Engineering, or related field.
• Minimum 1 year of experience in Customer Service, Order Management, or related functions in manufacturing/industrial environment.
• Experience with ERP/CRM systems; SAP/C4C is a plus.
• Strong Microsoft Office skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Process customer orders, returns, and credit requests accurately.
• Support resolution of customer inquiries through cross-functional collaboration.
• Review and maintain orderbook accuracy and SLA compliance.
• Provide administrative/operational support to Customer Engagement teams.
• Adhere to company policies, procedures and quality standards.
• Contribute to continuous improvement initiatives.

Skills

Advanced English

Prioritization

Education

Bachelor's degree in Business Administration, Supply Chain, or Industrial Engineering

Tools

SAP

C4C

Job description

SKF is Hiring | Central Operations Representative (Canada)

At SKF, we believe in creating intelligent and sustainable solutions that help the world move forward. We are looking for a Central Operations Representative to join our team in Puebla and support our Customer Service operations across Canada.

This role is critical in ensuring operational excellence, delivering high-quality support to internal stakeholders, and contributing to an outstanding customer experience through efficient order management and process execution.

Key Responsibilities

• Process customer orders, returns, and credit requests accurately and efficiently.
• Support the resolution of customer inquiries through effective cross-functional collaboration.
• Review and maintain orderbook accuracy, ensuring compliance with service level agreements.
• Provide administrative and operational support to Customer Engagement teams.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to continuous improvement initiatives and process standardization efforts.

What You Bring

• Advanced English proficiency (B2/C1), both written and verbal.
• Bachelor's degree in Business Administration, Supply Chain, Industrial Engineering, or a related field.
• Minimum 1 year of experience in Customer Service, Order Management, Supply Chain, or related functions within a manufacturing or industrial environment.
• Experience working with ERP/CRM systems (SAP/C4C is an advantage).
• Strong proficiency in Microsoft Office applications.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Preferred Qualifications

• Strong communication skills across email, phone, and virtual platforms.
• French language proficiency is considered a strong asset for supporting operations in Quebec, Canada.
• Problem-solving mindset with excellent attention to detail.
• Collaborative approach and ability to build relationships across functions.
• Adaptability, organization, and strong prioritization skills.

Why SKF?

At SKF, you will be part of a global organization committed to innovation, collaboration, and continuous improvement. We offer an environment where your contributions directly impact customer satisfaction and business success while providing opportunities for professional growth and development.