CCaaS Developer: Omnichannel Contact Center Architect

Corning Incorporated

Monterrey

On-site

MXN 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Bonuses and incentives

Medical and dental coverage

Life insurance

Job summary

Corning Incorporated in Monterrey, MX seeks an experienced IT professional for Contact Center Development. You will design, develop, and customize CCaaS solutions, integrating with CRM systems and internal services, while leading complex workflows and data migrations.

The role requires 7+ years on CCaaS platforms, strong coding skills (Node.js, TypeScript, Python) and CI/CD experience, with travel up to 25%.

Qualifications

Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone).
Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth).
Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices.
Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics).
Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.

Responsibilities

Design (HLD/LLD), develop, and customize Contact Center applications.
Participate in CCaaS implementation projects including requirements, configuration, testing, and issue resolution.
Implement complex business logic and workflows to automate processes and enhance user experience.
Collaborate with stakeholders to translate requirements into technical solutions.
Design scalable Contact Center solutions adhering to best practices and patterns.