Contact Center Developer

Corning Incorporated; Monterrey; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses and incentives

Medical and dental coverage

Life insurance

Descripción de la vacante

Corning Incorporated in Monterrey, MX seeks an experienced IT professional for Contact Center Development. You will design, develop, and customize CCaaS solutions, integrating with CRM systems and internal services, while leading complex workflows and data migrations.

The role requires 7+ years on CCaaS platforms, strong coding skills (Node.js, TypeScript, Python) and CI/CD experience, with travel up to 25%.

Formación

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone).
• Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth).
• Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices.
• Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics).
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.

Responsabilidades

• Design (HLD/LLD), develop, and customize Contact Center applications.
• Participate in CCaaS implementation projects including requirements, configuration, testing, and issue resolution.
• Implement complex business logic and workflows to automate processes and enhance user experience.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Design scalable Contact Center solutions adhering to best practices and patterns.

Conocimientos

CCaaS platforms

Node.js

TypeScript

Python

REST APIs

OAuth

CRM integrations

Educación

Bachelor’s degree in Computer Science/IT/Software Engineering

Herramientas

Genesys Cloud

Amazon Connect

NICE CXone

Descripción del empleo

The company built on breakthroughs. Join us. Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

Requisition Number: 75203. The company built on breakthroughs. Join us. Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem solving ability, and technical delivery focus.

Key Responsibilities

Contact Center Development

• Design (HLD/LLD), develop, and customize Contact Center applications
• Participate in various implementation projects across CCaaS as appropriate, including but not limited to requirements documentation, systems configuration & development, test documentation/execution, issue identification, and resolution
• Implement complex business logic and workflows to automate processes and enhance user experience.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns.
• Prepare and present code reviews, ensuring code quality and maintainability
• Integrate solutions with internal systems and third-party applications using REST/SOAP APIs, middleware tools, and custom integrations.
• Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems.

Experiences/Education - Required

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
• 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)
• Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
• Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
• Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment
• Strong communication skills with the ability to translate business needs into technical solutions
• Self-driven, adaptable, and collaborative team player

Experiences/Education - Desired

• Contact Center as a Service (CCaaS) or other appropriate certifications are a plus
• In-depth knowledge of commercial systems and experience managing IT solutions
• Experience with data analytics and reporting
• Exposure to change management practices, especially in large scale IT or CCaaS transformations
• Experience working with third party suppliers for solutions and/or services
• Ability to identify process improvement opportunities with CCaaS operations
• Understanding of regulatory requirements for CCaaS operations and data handling

Travel Requirement

• Up to 25%

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.
• Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .