CBS Credit to Cash Analyst

Colgate; Ciudad de México; On-site; MXN 420,000 - 520,000; Full time

Job summary

Colgate-Palmolive in Mexico City is seeking a Collections & Deductions Analyst to join the Order-to-Cash team, overseeing customer balances and deductions for top accounts in the US and Canada. Based in Mexico City, you will protect cash flow and support revenue integrity in a fast-paced environment.

You will analyze deductions, collaborate with Sales, Logistics, Credit, and Customer Development, and drive process improvements while meeting tight deadlines.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3+ years of professional experience in Accounts Receivable, Collections, or Deductions Management.
• Demonstrated experience performing root-cause analysis and portfolio risk assessment.

Responsibilities

• Manage portfolio customer balances, issue past-due notices, and implement strategic collection approaches to drive timely payments while maintaining positive customer relationships.
• Analyze, dispute, and clear open deductions across GTN promotions, vendor compliance, pricing, and inventory categories within strict deadline parameters across multiple portals.
• Conduct root-cause analysis on AR balances and recurring deduction issues to optimize collection rates and improve cross-functional workflows.
• Collaborate closely with Sales, Logistics, Credit, and Customer Development teams to align on account strategy and resolve operational bottlenecks.
• Prepare monthly cash estimates, perform payment reconciliations, and maintain tracking tools to ensure data integrity and full audit compliance.
• Drive continuous improvement initiatives by evaluating existing processes and leveraging data engineering insights for cross-functional decision-making.

Skills

Analytical mindset

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

EDI systems

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered

Job Number#176722 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Collections & Deductions Analyst

Role Summary

As a Collections & Deductions Analyst on our Order-to-Cash (C2C) team, you will manage customer account balances and resolve deduction issues for top-tier retail and corporate accounts across the US and Canada. Based in Mexico City and reporting to the Jr. Team Lead, this position plays a critical role in optimizing cash flow and protecting financial performance across a portfolio generating over $180M in monthly AR. In this fast-paced environment, you will proactively identify collection risks, resolve complex deduction categories, and build strong cross-functional partnerships to streamline revenue management.

Responsibilities

Manage portfolio customer balances, issue past-due notices, and implement strategic collection approaches to drive timely payments while maintaining positive customer relationships.

Analyze, dispute, and clear open deductions across Gross-to-Net (GTN) promotions, vendor compliance, pricing, and inventory categories within strict deadline parameters across multiple portals.

Conduct root-cause analysis on AR balances and recurring deduction issues to optimize collection rates and improve cross-functional workflows.

Collaborate closely with Sales, Logistics, Credit, and Customer Development teams to align on account strategy and resolve operational bottlenecks.

Prepare monthly cash estimates, perform payment reconciliations, and maintain tracking tools to ensure data integrity and full audit compliance.

Drive continuous improvement initiatives by evaluating existing processes and leveraging data engineering insights for cross-functional decision-making.

Required Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

3+ years of professional experience in Accounts Receivable, Collections, or Deductions Management.

Demonstrated experience performing root-cause analysis and portfolio risk assessment.

Preferred Qualifications

Experience managing high-volume portfolios in the Consumer Packaged Goods (CPG) or FMCG industry.

Proficiency in EDI systems, SAP, and customer dispute management portals.

Strong written and verbal communication skills with the ability to flex communication styles across diverse internal and external stakeholders.

Advanced analytical mindset with proven capabilities in data manipulation and process optimization.

Highly organized with strong adaptability to excel under changing business priorities.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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