Catering Supervisor, Suites - FIFA World Cup 26

On Location; Monterrey; On-site; MXN 1,093,365 - 1,363,635; Full time

Job summary

A leading event hospitality company in Monterrey is seeking a Catering Supervisor, Suites to oversee daily operations for premium suites at the FIFA World Cup 26™. As a key player, you will ensure the highest service standards, track KPIs, and coordinate with catering teams. Ideal candidates have 3–5 years in hospitality, a relevant degree, and strong organizational skills. This role offers a competitive weekly salary of 27,000 MXN based on 40 hours per week.

Qualifications

• 3–5 years of experience in the catering or hospitality industry.
• Ability to manage administrative and operational workflows efficiently.
• Conversational English as a minimum.

Responsibilities

• Oversee daily operations of premium suites.
• Maintain daily KPI tracking for service metrics.
• Serve as primary contact for suite clients during events.

Skills

Organizational skills

Interpersonal skills

Communication skills

Time management

Problem-solving skills

Education

Bachelor’s degree in Restaurant Management or Hospitality

Tools

Microsoft Office Suite

Adobe Acrobat

Zoom

DocuSign

Smartsheet

Job description

PLEASE SUBMIT APPLICATION AND RESUME IN ENGLISH

Role Summary

We are searching for a talented, motivated and highly detailed Catering Supervisor, Suites to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26™ Premium Hospitality Programs.

As a Catering Supervisor, Suites, you oversee day-to-day operations across all suites in venue, for both commercial and invited guests. You ensure consistent service standards, and supports effective communication between clients, catering staff, and venue leadership. The role is responsible for managing suite readiness, monitoring product usage, and maintaining accurate daily KPI tracking in alignment with tournament and venue standards. You will support the Venue Operations & Catering teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as:

Key Responsibilities

• Oversee the daily operations of premium suites, ensuring all catering services are executed to the highest standard.
• Complete and maintain daily KPI tracking worksheets, capturing product movement, service metrics, and operational notes for reporting.
• Serve as the primary on-the-floor contact for suite clients, responding quickly to service needs, resolving issues, and escalating concerns when necessary.
• Mitigate operational challenges by coordinating with catering teams, runners, and back-of-house support to ensure smooth service throughout each match day.
• Communicate key updates, challenges, and insights to the Venue Catering Manager, providing clear and timely reporting.
• Ensure suite setups meet premium standards, including product presentation, cleanliness, and readiness prior to each event.
• Uphold all venue, tournament, and safety policies throughout operations.

Experience/Qualifications Needed

• 3–5 years of experience in the catering or hospitality industry, with a focus on multi-unit operations, and staff leadership.
• Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands-on experience.
• Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently.
• Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency.
• Maintains composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments.
• Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams.
• Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities.
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Conversational English as a minimum
• Legally able to work with no sponsorship assistance in Mexico
• Ability to pass Accreditation process.

*This role will be paid as a weekly rate of 27,000 MXN/Weekly, based on 40 hours per week.