Capacity Planning Lead — Last Mile Ops & Analytics

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; Presencial; MXN 1.532.000 - 2.212.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.

is seeking a Program Manager to lead capacity planning for the transportation network. The role combines strategic planning, cross-functional execution, and data-driven decision-making to improve planning accuracy and automate processes. You will develop short-term Last Mile labor plans, forecast headcount, and monitor key metrics while collaborating with Volume Planning, Operations, HR and Network Design to ensure capacity meets demand and

Formación

• 3+ years of program or project management experience.
• 3+ years cross-functional experience with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLookUps) and SQL.
• Experience defining program requirements and using data/metrics to determine improvements.

Responsabilidades

• Develop and execute short-term labor plans for Last Mile to meet operational demand.
• Own weekly labor plan accuracy by forecasting headcount needs based on volume inputs, attendance rates, attrition trends, and overtime utilization.
• Monitor and optimize labor metrics including Productivity, Transportaton Capacity, Attendance, Attrition, Over Time, and Headcount utilization against OP2 targets.
• Conduct root cause analysis for Productivity opportunities, capacity gaps, and plan-vs-actual variances; deliver actionable remediation plans with owners and timelines.
• Manage Labor Orders and hiring pipelines to ensure staffing for standard operations and peak events (Peak, Prime Day).
• Collaborate cross-functionally with Volume Planning, Operations, OTR Planning, Network Design, and HR to align labor capacity with network requirements.
• Generate and deliver weekly Flash reports with performance summaries, RCA, and action plans for leadership review (Sr Leaders audience).
• Build and maintain planning tools and dashboards to improve visibility into labor plan consumption, accuracy, and site-level performance.
• Identify and implement process improvements to reduce manual planning time and increase automation.

Conocimientos

Data analysis

SQL

Excel advanced

Cross-functional teamwork

Stakeholder management

Educación

Bachelor's degree

Herramientas

SQL

Descripción del empleo

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.

is seeking a Program Manager to lead capacity planning for the transportation network. The role combines strategic planning, cross-functional execution, and data-driven decision-making to improve planning accuracy and automate processes. You will develop short-term Last Mile labor plans, forecast headcount, and monitor key metrics while collaborating with Volume Planning, Operations, HR and Network Design to ensure capacity meets demand and