Call Center - Toyota Angelopolis

Toyota Angelopolis; Puebla de Zaragoza; Remote; MXN 420,000 - 540,000; Full time

Job summary

La organización no lucrativa busca un/a Gerente de Operaciones de Refugio para Personas en Situación de Calle, con experiencia en liderazgo y gestión operativa. La posición es remota y requiere coordinar servicios, gestionar personal y garantizar la seguridad y el bienestar de las personas atendidas.

Entre las funciones están supervisar refugios, construir estrategias para mejorar la atención, manejar presupuestos y coordinar con proveedores y agencias externas.

Qualifications

• Diplomado o grado en trabajo social, administración pública o gestión sin fines de lucro.
• Mínimo 5 años en gestión, con al menos 3 años en operaciones dentro de servicios sociales o sin techo.
• Capacidad para liderar equipos y supervisar múltiples sedes con empatía y profesionalismo.

Responsibilities

• Supervisar operaciones diarias de múltiples refugios y asegurar el cumplimiento de políticas.
• Desarrollar e implementar estrategias para mejorar la atención y condiciones de los residentes.
• Gestionar personal de refugios: reclutamiento, capacitación, turnos y evaluación de desempeño.
• Garantizar la seguridad de las instalaciones y residentes, aplicando protocolos de emergencia.
• Coordinar con agencias externas para conectar residentes con recursos esenciales.
• Administrar presupuestos de refugio y reportes financieros.
• Fortalecer relaciones con donantes, comunidades y voluntarios.
• Gestionar inventarios y suministros para operaciones de refugio.
• Monitorear procesos de ingreso y egreso con dignidad y respeto.
• Analizar datos operativos para identificar mejoras y reportar KPIs.

Skills

Liderazgo

Gestión de equipos

Gestión de presupuesto

Análisis de datos

Comunicación

Education

Grado en Trabajo Social / Administración Pública / Gestión sin fines de lucro

Job description

Our client, a non-profit organization dedicated to supporting vulnerable populations, is seeking an experienced and empathetic Gerente de Operaciones de Refugio para Personas en Situación de Calle . This is a remote position, allowing you to manage operations from anywhere. You will be responsible for overseeing the efficient and effective functioning of multiple shelters, ensuring that individuals experiencing homelessness receive the care, support, and resources they need. The ideal candidate possesses strong leadership, operational management, and crisis intervention skills, coupled with a deep commitment to social justice. You will play a vital role in coordinating services, managing staff, and ensuring the safety and well-being of residents.

About the Role

Our client, a non-profit organization dedicated to supporting vulnerable populations, is seeking an experienced and empathetic Gerente de Operaciones de Refugio para Personas en Situación de Calle . This is a remote position, allowing you to manage operations from anywhere. You will be responsible for overseeing the efficient and effective functioning of multiple shelters, ensuring that individuals experiencing homelessness receive the care, support, and resources they need. The ideal candidate possesses strong leadership, operational management, and crisis intervention skills, coupled with a deep commitment to social justice. You will play a vital role in coordinating services, managing staff, and ensuring the safety and well-being of residents.

Key Responsibilities

• Oversee the daily operations of multiple homeless shelters, ensuring adherence to organizational policies and procedures.
• Develop and implement strategies to improve service delivery and enhance the living conditions for residents.
• Manage shelter staff, including recruitment, training, scheduling, and performance evaluation.
• Ensure the safety and security of shelter facilities and residents, implementing emergency protocols as needed.
• Coordinate with external agencies and service providers to connect residents with essential resources (healthcare, employment, housing).
• Manage shelter budgets, including resource allocation, expense tracking, and financial reporting.
• Develop and maintain positive relationships with community stakeholders, donors, and volunteers.
• Oversee inventory management and ensure adequate supplies for shelter operations.
• Monitor resident intake and exit processes, ensuring dignity and respect are maintained.
• Collect and analyze operational data to identify areas for improvement and report on key performance indicators.

Requirements

• Bachelor's degree in Social Work, Public Administration, Non-profit Management, or a related field.
• Minimum of 5 years of experience in management, with at least 3 years in operations within the social services or homelessness sector.
• Proven experience in managing teams and overseeing multiple sites or programs.
• Strong understanding of the challenges faced by individuals experiencing homelessness.
• Excellent leadership, organizational, and problem-solving skills.
• Experience with budget management and resource allocation.
• Proficiency in data collection and reporting.
• Strong communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
• Ability to work effectively in a remote environment, requiring strong self-discipline and communication.
• Commitment to advocating for and empowering individuals experiencing homelessness.

Benefits

This is a fully remote position offering