Enfermera Para Call Center Contratación Inmediata

Collection Management Group; Xico; Remote; MXN 300,000 - 540,000; Full time

Job summary

Collection Management Group seeks an experienced Gerente de Operaciones de Refugio para Personas en Situación de Calle to lead remote shelter operations. You will oversee multiple homeless shelters, ensure policy adherence, and coordinate with partners to deliver critical resources.

Strong leadership, crisis intervention, and social-justice commitment are essential. You will manage staff, budgets, and data reporting, while maintaining resident safety, dignity, and well-being in a fully remote

Qualifications

• Bachelor's degree in Social Work, Public Administration, Non-profit Management, or related field.
• Minimum 5 years in management, with at least 3 years in operations within social services or homelessness.
• Proven experience in managing teams and overseeing multiple sites or programs.
• Strong understanding of homelessness challenges.
• Excellent leadership, organizational, and problem-solving skills.
• Budget management and resource allocation experience.
• Proficiency in data collection and reporting.
• Strong communication and interpersonal skills with empathy and professionalism.
• Ability to work effectively in a remote environment.

Responsibilities

• Oversee daily operations of multiple homeless shelters, ensuring adherence to policies.
• Develop strategies to improve service delivery and living conditions for residents.
• Manage shelter staff, including recruitment, training, scheduling, and evaluations.
• Ensure safety and security of facilities, implementing emergency protocols as needed.
• Coordinate with external agencies to connect residents with healthcare, housing, or employment.
• Manage shelter budgets, including resource allocation and financial reporting.
• Develop relationships with community stakeholders, donors, and volunteers.
• Oversee inventory management and ensure supplies for shelter operations.
• Monitor resident intake and exit processes with dignity and respect.
• Collect and analyze operational data to identify improvements and report on KPIs.

Skills

Leadership

Budget management

Staff management

Crisis intervention

Remote collaboration

Data reporting

Empathy

Education

Bachelor's degree in Social Work, Public Administration, Non-profit Management, or related field

Job description

Our client, a non-profit organization dedicated to supporting vulnerable populations, is seeking an experienced and empathetic Gerente de Operaciones de Refugio para Personas en Situación de Calle . This is a remote position, allowing you to manage operations from anywhere. You will be responsible for overseeing the efficient and effective functioning of multiple shelters, ensuring that individuals experiencing homelessness receive the care, support, and resources they need. The ideal candidate possesses strong leadership, operational management, and crisis intervention skills, coupled with a deep commitment to social justice. You will play a vital role in coordinating services, managing staff, and ensuring the safety and well-being of residents.

About the Role

Our client, a non-profit organization dedicated to supporting vulnerable populations, is seeking an experienced and empathetic Gerente de Operaciones de Refugio para Personas en Situación de Calle . This is a remote position, allowing you to manage operations from anywhere. You will be responsible for overseeing the efficient and effective functioning of multiple shelters, ensuring that individuals experiencing homelessness receive the care, support, and resources they need. The ideal candidate possesses strong leadership, operational management, and crisis intervention skills, coupled with a deep commitment to social justice. You will play a vital role in coordinating services, managing staff, and ensuring the safety and well-being of residents.

Key Responsibilities

• Oversee the daily operations of multiple homeless shelters, ensuring adherence to organizational policies and procedures.
• Develop and implement strategies to improve service delivery and enhance the living conditions for residents.
• Manage shelter staff, including recruitment, training, scheduling, and performance evaluation.
• Ensure the safety and security of shelter facilities and residents, implementing emergency protocols as needed.
• Coordinate with external agencies and service providers to connect residents with essential resources (healthcare, employment, housing).
• Manage shelter budgets, including resource allocation, expense tracking, and financial reporting.
• Develop and maintain positive relationships with community stakeholders, donors, and volunteers.
• Oversee inventory management and ensure adequate supplies for shelter operations.
• Monitor resident intake and exit processes, ensuring dignity and respect are maintained.
• Collect and analyze operational data to identify areas for improvement and report on key performance indicators.

Requirements

• Bachelor's degree in Social Work, Public Administration, Non-profit Management, or a related field.
• Minimum of 5 years of experience in management, with at least 3 years in operations within the social services or homelessness sector.
• Proven experience in managing teams and overseeing multiple sites or programs.
• Strong understanding of the challenges faced by individuals experiencing homelessness.
• Excellent leadership, organizational, and problem-solving skills.
• Experience with budget management and resource allocation.
• Proficiency in data collection and reporting.
• Strong communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
• Ability to work effectively in a remote environment, requiring strong self-discipline and communication.
• Commitment to advocating for and empowering individuals experiencing homelessness.

Benefits

This is a fully remote position offering