Call Center Recruitment Operations Manager

Nielsen Holdings Plc; Región Centro; On-site; MXN 420,000 - 600,000; Full time

Job summary

Nielsen Holdings Plc in Mexico is seeking a Manager Call Center to supervise the business support team, overseeing end-to-end recruitment of research panels and the management of participant databases. This is a working supervisor role; you will stay hands-on with recruitment tasks and ensure high-quality, compliant deployments.

You will lead day-to-day supervision, coordinate recruitment efforts, perform quality checks, and align operations with other departments to achieve shared objectives.

Qualifications

• Experience: 6+ years of experience in business support functions, including direct supervisory experience.
• Expertise: Comprehensive understanding of processes, procedures, and systems related to recruitment and database management.
• Communication: Exceptional tact and diplomacy; concise, logical, professional communication.
• Strategic Integration: Knowledge of how recruitment integrates with the broader research organization.
• Impact: Proven track record of improving a support team's quality and output.

Responsibilities

• Supervise business support staff day-to-day to meet quality and quantity standards.
• Coordinate recruitment efforts for research panels and manage participant databases.
• Analyze information to solve operational problems and identify workflow efficiencies.
• Provide coaching on performance and coordinate daily team activities; conduct quality checks.
• Ensure team alignment with other departments to achieve shared objectives.

Skills

Supervisory leadership

Recruitment

Database management

Communication

Strategic integration

Problem solving

Tools

CRM systems

Databases

Job description

Nielsen Holdings Plc in Mexico is seeking a Manager Call Center to supervise the business support team, overseeing end-to-end recruitment of research panels and the management of participant databases. This is a working supervisor role; you will stay hands-on with recruitment tasks and ensure high-quality, compliant deployments.

You will lead day-to-day supervision, coordinate recruitment efforts, perform quality checks, and align operations with other departments to achieve shared objectives.