Business Manager - Finance Chief Operating Office Centre of Excellence

HSBC; Ciudad de México; Presencial; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A leading financial services firm in Ciudad de México is seeking a Business Manager for the Chief Operating Office Centre of Excellence. The role focuses on supporting business management, financial planning, and stakeholder engagement. Ideal candidates will possess strong analytical, leadership, and communication skills. This position offers a supportive workplace culture and opportunities for professional development.

Servicios

Paid leave package

Professional development opportunities

Flexible working environment

Formación

• Strong knowledge of external environments, including regulatory and economic factors.
• Proven ability to thrive in fast-changing environments with competing priorities.
• Well-developed communication and presentation skills.

Responsabilidades

• Develop and implement revised Target Operating Model for COO CoE.
• Provide strong team leadership and stakeholder management.
• Deliver accurate forecasts and financial planning.

Conocimientos

Strong emotional intelligence

Analytical skills

Leadership skills

Exceptional drive and commitment

Excellent organizational skills

Descripción del empleo

Overview

Job Description

If you’re looking for a career where you can make a real impression, join our Global Service Center HSBC. We are seeking an experienced professional to join our team in the role of Business Manager - Chief Operating Office Centre of Excellence.

The role supports the creation of the Global Finance Centre of Excellence (CoE), a central capability overseeing the execution and delivery of key business management accountabilities including robust financial and headcount management for Global Finance. It leverages tools, technology and processes to provide a consistent, centralized view, driving collaboration and adopting best practices to help the finance function operate cost efficiently. The CoE aims to create capacity within the teams to focus on finance transformation and the people agenda. The Business Manager provides dedicated, forward-thinking operational and business management support.

Responsibilities

• Develop and implement revised Target Operating Model (TOM) for Chief Operating Office (COO) CoE to ensure a consistent support approach for Finance COOs across workforce management and cost management, providing analysis and insights to drive efficiencies.
• Provide strong team leadership and stakeholder management.
• Identify common tasks/activities that can be aligned, standardized, streamlined and automated using existing technology to implement best practices and maintain high operational standards.
• Establish and drive a consistent and effective approach to business management across the Finance COO team.
• Deliver against multiple outcomes and prioritize resources and demand across global Finance.
• Provide regular updates to Finance COOs and build strong relationships to ensure effective ways of working.
• Collaborate with wider Finance, Innovation and IT teams.
• Develop a strong culture of process documentation and controls within the CoE.
• Drive positive change in processes, procedures, and services to deliver on financial, people or efficiency goals.
• Develop robust financial and headcount management including FRP, forecast and consultancy approvals and tracking across sub-functions and regions.
• Support the full end-to-end Global Finance headcount and financial planning and forecasting process to provide an accurate view of sub-functions and regions’ ability to meet targets.
• Ensure support for production and monitoring of headcount plans, forecasts and actuals that deliver the FRP, including analysis of submissions for sub-functions and regions.
• Implement robust headcount and financial analysis, planning and reporting processes.
• Support ongoing review and challenge of headcount plans and management across sub-functions and regions.
• Headcount approval management including system governance at sub-function/regional levels.
• Prepare ad hoc requests for templates/data on costs / FTE for Finance.
• Support a consistent and effective approach to business management across the Finance COO team.
• Collaborate with Global Finance Function Chief Financial Officer team to ensure one golden source of data and one version of the truth in a centralized model.
• Develop revised process documentation to embed processes into the Finance team.

Requirements

Knowledge & Experience

• Strong knowledge and understanding of the external environment within the market - regulatory, competitor and economic
• Strong emotional intelligence, analytical, communication, and leadership skills
• Forward-looking, agile, empathic, and inquisitive mindset
• Exceptional drive and commitment, ability to work and thrive in a fast-changing and results-driven environment, and proven ability in handling competing priorities
• Aware of tech and soft skills evolution in the market
• Understanding of advanced business and financial planning
• Good understanding of Group, Business and Finance strategy, values, and purpose
• Sound judgment, decision making, and problem-solving abilities
• Strong influencing, interpersonal, empathic, and conflict resolution abilities
• Setting high goals for self and team and delivering them with courage and tenacity
• Making considered decisions that protect and enhance HSBC values, reputation and business
• Well-developed communication and presentation skills
• A high degree of influencing skills, able to gain buy-in from senior management
• Exceptionally numerate, highly analytical, articulate, lateral thinker
• Sound process-design ability and track-record of successful project management
• Excellent organizational skills and an ability to juggle priorities to meet varied and sometimes ambiguous requirements
• Strong understanding of Finance Change function
• Exceptional drive, commitment and focus in executing a change agenda
• Experience of program delivery in a Finance environment

¡You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (México) Private LTD