Business Development Director Contract Logistics (eCommerce experience)

Deutsche Post; Cuautitlán Izcalli; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

DHL Supply Chain in Mexico is seeking a senior business development leader for Contract Logistics, focused on eCommerce and omnichannel solutions to drive growth and win opportunities. You will lead regional commercial strategy, coordinate cross-functional teams (operations, IT, finance) and manage key accounts, tenders, pricing, and negotiations to deliver scalable digital logistics solutions.

Join a culture that values diversity, collaboration, and customer-centric innovation in a dynamic

Qualifications

• +10 years of experience in Contract Logistics, Supply Chain, or 3PL environments with strong exposure to eCommerce or omnichannel operations.
• Proven experience with retail, eCommerce, or D2C clients is highly desirable.
• Minimum of 5 years in leadership roles within Business Development, Sales, or Operations.
• Experience managing key accounts and closing high-value, fast-paced projects.
• Strong end-to-end omnichannel logistics solution design experience (fulfillment, last mile, returns).
• Knowledge of eCommerce models (B2C, marketplaces, D2C) and fulfillment strategies.
• Experience in pricing, financial modeling, and business case development.
• Experience in B2B commercial processes (tenders, complex negotiations).
• Knowledge of automation, WMS, OMS, TMS, and digital logistics technologies.
• Advanced English.

Responsibilities

• Develop and implement the Contract Logistics commercial strategy at regional/national level with focus on eCommerce and omnichannel clients.
• Identify, prospect, and secure new business opportunities within retail, eCommerce, and D2C sectors.
• Lead tender processes (RFPs/RFQs) including omnichannel solution design (B2B/B2C) and client negotiations.
• Coordinate cross-functional teams (operations, engineering, IT, finance) to build scalable value propositions.
• Develop and maintain strategic relationships with key clients, marketplaces, and partners.
• Analyze market trends (last mile, delivery speeds, returns) to identify growth opportunities.
• Ensure achievement of revenue, margin, pipeline, and conversion targets.
• Oversee transition and implementation of new operations ensuring speed and service excellence.
• Drive innovation in logistics solutions (automation, digitalization, fulfillment, last mile, reverse logistics).
• Lead and develop business development teams focused on digital and customer-centric solutions.
• Prepare executive reports and monitor KPIs focused on service level, order fulfillment, delivery times, and customer satisfaction.

Skills

Contract Logistics

Business Development

Sales Leadership

Omnichannel

Digital Logistics

Negotiation

Market Analysis

Cross-functional Leadership

Strategic Partnerships

Client Relationship Management

Tools

WMS

OMS

TMS

Job description

About DHL Supply Chain

As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.

Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.

A world driven by logistic. A company driven by people!

Job Purpose:

Define and execute the business development strategy for the Contract Logistics unit with a focus on eCommerce and omnichannel solutions, driving profitable growth through new business opportunities, expansion of key accounts, and the design of flexible, technology-enabled logistics solutions aligned with evolving customer expectations and digital market trends.

Key responsibilities:

• Develop and implement the Contract Logistics commercial strategy at regional/national level, with a strong focus on eCommerce and omnichannel clients.


• Identify, prospect, and secure new business opportunities within retail, eCommerce, and direct-to-consumer (D2C) sectors.


• Lead tender processes (RFPs/RFQs), including omnichannel solution design (B2B/B2C), pricing, and client negotiations.


• Coordinate cross-functional teams (operations, engineering, IT, finance) to build scalable and customer-centric value propositions.


• Develop and maintain strategic relationships with key clients, marketplaces, and business partners.


• Analyze market trends (last mile, same/next-day delivery, returns management) to anticipate growth opportunities.


• Ensure achievement of commercial targets: revenue, margin, pipeline, and conversion rate.


• Oversee the successful transition and implementation of new operations, ensuring speed, accuracy, and service excellence.


• Drive innovation in logistics solutions (automation, digitalization, fulfillment centers, last mile, reverse logistics).


• Lead and develop business development and consultative sales teams focused on digital and customer-centric solutions.


• Prepare executive reports and monitor KPIs focused on service level, order fulfillment, delivery times, and customer satisfaction.

Who we are looking for:

• +10 years of experience in Contract Logistics, Supply Chain, or 3PL environments with strong exposure to eCommerce or omnichannel operations.


• Proven experience working with retail, eCommerce, or D2C clients is highly desirable.


• Minimum of 5 years in leadership roles within Business Development, Sales, or Operations.


• Experience managing key accounts and closing high-value, fast-paced projects.


• Strong expertise in end-to-end omnichannel logistics solution design (fulfillment, last mile, returns).


• Knowledge of eCommerce models (B2C, marketplaces, D2C) and fulfillment strategies.


• Experience in pricing, financial modeling, and business case development.


• Experience in B2B commercial processes (tenders, complex negotiations).


• Knowledge of automation, WMS, OMS, TMS, and digital logistics technologies.


• Advanced English.


• Strategic leadership with strong digital and customer-centric mindset.


• High-level negotiation and influencing skills in fast-paced environments.


• Results-driven with strong focus on customer experience.


• Analytical thinking and data-driven decision‑making.


• Effective communication and executive presentation skills.


• Strong collaboration and cross‑functional team leadership.


• Adaptability and agility in dynamic, high‑growth environments.

Connecting people, improving lives. In DHL Supply Chain, you can exceed your full potential.

Inclusion. Delivered Together.