Business Analyst

GeorgiaTEK Systems Inc.; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

GeorgiaTEK Systems Inc. seeks an experienced CX Consultant to lead Customer Experience transformation initiatives and drive the design and optimization of customer-centric solutions across Salesforce platforms.

The role partners with business stakeholders, architects and delivery teams to translate business goals into scalable CX outcomes that boost satisfaction, engagement and operational efficiency. You will guide discovery workshops, map journeys, craft roadmaps, and oversee delivery across

Formación

• Strong experience in CX consulting and digital transformation programs.
• Deep understanding of CRM and customer engagement processes.
• Hands-on Salesforce ecosystem experience and multicloud implementations.
• Experience in customer journey mapping and requirements management.
• Strong stakeholder management and executive communication skills.
• Ability to bridge business and technology teams in global delivery environments.

Responsabilidades

• Lead CX discovery workshops with business stakeholders.
• Analyze customer journeys and identify opportunities for improvement.
• Define business processes, functional requirements, and solution roadmaps.
• Design Salesforce-based CX solutions across Sales, Service, Marketing, Experience and Data platforms.
• Collaborate with architects, developers and project teams to ensure delivery.
• Drive stakeholder alignment, change management and user adoption initiatives.
• Support testing, training, deployment and post-implementation optimization.
• Provide consulting expertise during presales and transformation engagements.

Conocimientos

CX consulting

Digital transformation

CRM processes

Salesforce ecosystem

Stakeholder management

Executive communication

Cross-functional delivery

Educación

Bachelor’s Degree in Engineering / Business / Information Systems

Herramientas

Salesforce

Multicloud platforms

Descripción del empleo

Mode: Full-Time

Job Description

Seeking an experienced CX Consultant to lead Customer Experience transformation initiatives and drive the design implementation and optimization of customer centric solutions across Salesforce platforms The candidate will work closely with business stakeholders architects and delivery teams to translate business goals into scalable CX solutions that improve customer satisfaction engagement and operational efficiency

Key Responsibilities

• Lead CX discovery workshops and requirements gathering sessions with business stakeholders
• Analyze customer journeys and identify opportunities for experience improvement
• Define business processes functional requirements and solution roadmaps
• Design and recommend Salesforcebased CX solutions across Sales Service Marketing Experience and Data platforms
• Collaborate with architects developers and project teams to ensure successful solution delivery
• Drive stakeholder alignment change management and user adoption initiatives
• Support testing training deployment and postimplementation optimization activities
• Provide consulting expertise during presales solutioning and transformation engagements

Required Skills

• Strong experience in Customer Experience CX consulting and digital transformation programs
• Deep understanding of CRM and customer engagement processes
• Handson expertise in Salesforce ecosystem and multicloud implementations
• Experience in customer journey mapping business process design and requirements management
• Strong stakeholder management and executive communication skills
• Ability to bridge business and technology teams effectively
• Experience working in global and crossfunctional delivery environments

Preferred Qualifications

• Experience in Manufacturing Automotive Consumer Goods Retail or similar industries
• Exposure to Customer Data Platforms Personalization AI and Analytics solutions
• Experience leading largescale transformation programs across multiple geographies

Educational Qualification

• Bachelor’s Degree in Engineering Business Management Information Systems or related field