Business Analyst

HCLTech; México; A distancia; MXN 749.484 - 1.124.227; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major and minor medical insurance

Saving fund

Grocery coupons

12 days vacations

Descripción de la vacante

A leading technology company is seeking a Business Analyst for a remote position in Mexico. The ideal candidate will have over 3 years of experience in this field, strong customer service skills, and excellent Excel proficiency. Responsibilities include reviewing project requirements and maintaining customer relationships. This fulltime role offers several benefits above the law, including medical insurance and vacation days.

Formación

• 3+ years’ experience as a Business Analyst.
• Experience in gathering detailed business requirements.
• Prior customer service experience essential.

Responsabilidades

• Review projects for potential gaps and requirements.
• Manage and update dashboard daily.
• Maintain customer relationships with excellent service.

Conocimientos

Communication skills

Excel

Team collaboration

IT/Technical concepts understanding

Herramientas

EDI Translation Tools

IBM

CoreFtp/FileZilla

Descripción del empleo

Overview

Role: Business Analyst

Location: Remote - Mexico

Type: Fulltime Permanent and Remote Position with HCLTech

Key Skills: Excell

Responsibilities

• Review project assigned for potential gaps and/or missing requirements necessary to fulfill the business request
• Manages their Dashboard daily and update accordingly
• Deactivating integrations in all systems when needed
• Notify appropriate teams internally as needed based on specific project needs
• Documents project extracts, company, and contact records.
• Maintain and protect customer relationships with excellent customer service

Qualifications

• 3+ years’ experience as a Business Analyst.
• Prior experience in gathering detailed business requirements, interpreting Customer business needs, and translating needs into operational business requirements.
• Prior experience in a customer service or customer facing role.
• Prior experience in eCommerce/eBusiness environment (Such as EDI, B2B eCommerce, Supply Chain, other electronic integrations) Preferred
• Experience in the Food Industry/Distribution is a Plus
• Excellent organization, and team collaboration skills
• Excellent Excel Advanced Preferred
• Excellent written and verbal communication skills
• Excellent facilitation, collaboration, negotiation, and presentation skills
• Strong Knowledge and general understanding of IT/Technical Concepts
• General knowledge of various file types such as EDI ANSI X12, XML, cXML, Flat Files etc.
• General Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla.

We offer

• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code

How to apply

If you´re interested please send your English resume to [e-mail]

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Information Services