Branch Manager, Guadalajara

Flexport; Guadalajara; On-site; MXN 1,800,000 - 3,000,000; Full time

Job summary

Flexport seeks a senior operations executive to lead the Guadalajara office, overseeing multimodal freight execution across ocean, air, trucking, and customs brokerage. You will manage vendor relationships, ensure service quality, and drive growth with scalable processes.

You will leverage your deep market knowledge of Mexico's logistics landscape and your automation mindset to reduce manual tasks and improve efficiency.

Qualifications

• Leadership experience in freight forwarding, logistics, or supply chain management.
• Hands-on operations management across multimodal freight in Mexico.
• Existing relationships with ocean carriers, airlines, trucking, and customs brokers in Mexico.
• Ability to automate processes and use AI-driven tools to improve operations.
• Strong local leadership presence representing Flexport with partners and vendors.
• Bilingual Spanish and English required.

Responsibilities

• Own multimodal operations across ocean, air, trucking, and customs brokerage for the Guadalajara office.
• Maintain and grow relationships with key Mexican logistics players to improve rates and service.
• Drive customer success by ensuring service quality and resolving issues.
• Serve as the local site leader and face of Flexport in Guadalajara.”
• Shape the GDL office growth, including team structure and ways of working.
• Identify manual bottlenecks and champion automation and AI-powered tooling.

Skills

Leadership

Ops excellence

Market relationships

Automation mindset

Leadership presence

Bilingual Spanish-English

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

You will:

• Own Multimodal Operations: Lead execution across ocean, air, trucking, and customs brokerage for the GDL office, ensuring service levels, compliance, and efficiency across all modes.
• Leverage Local Market Relationships: Maintain and grow relationships with the biggest players in the Mexican logistics landscape — ocean carriers, airlines, trucking companies, and customs brokers — to unlock better rates, capacity, and service reliability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
• Serve as the Local Site Leader: Act as the face of Flexport in Guadalajara, representing the company with vendors, landlords, and partners, and serving as the go-to leader for the office as a whole.
• Build and Scale the Office: Help shape the GDL office’s growth — from team structure to ways of working — as headcount and volume increase.
• Champion Automation & AI: Identify manual, repetitive work across Mexico operations and drive adoption of automation and AI-powered tooling to eliminate it, working closely with Flexport’s global automation initiatives.
• Manage Office Administration: Own the administrative tasks required to run the office day-to-day, from vendor coordination to office logistics.
• Drive Operational Excellence: Identify and resolve bottlenecks across modes, working cross-functionally with global ops teams to maintain consistent service quality.

You should have:

• Leadership Experience: 7+ years in a leadership role within freight forwarding, logistics, or supply chain management.
• Operational Expertise: Deep, hands-on experience managing multimodal freight operations in Mexico — ocean, air, trucking, and customs brokerage — with a clear understanding of how each mode works end-to-end.
• Market Relationships: Existing relationships with major ocean carriers, airlines, trucking companies, and customs brokerage firms operating in Mexico.
• Automation Mindset: You default to asking how to automate before building a manual process, and you’re excited about using AI-driven tools to improve how operations run.
• Leadership Presence: Ability to act as a credible local leader — representing Flexport with external partners and serving as an anchor for the office internally.
• Language: Bilingual in Spanish and English required.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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