Operations Associate

Flexport; Guadalajara; On-site; MXN 240,000 - 360,000; Full time

Job summary

Flexport is hiring for an Operations Associate in Guadalajara. You will own end-to-end movement of global shipments within a regional network, coordinating with ocean, air, and cross-border operations to deliver a first-class customer experience.

You will work with a team to meet KPIs, follow SOPs, and manage client interactions at origin and destination, while driving efficiency and collaboration with partners.

Qualifications

• 2+ years of experience in logistics, freight forwarding, or supply chain.
• Fluent in English and Spanish.
• Strong verbal and written communication.
• Ability to manage a large volume of tasks.
• Attention to detail and proactive problem-solving.
• Teamwork and relationship-building.

Responsibilities

• Be the front line to ensure on-time shipments and handle exceptions.
• Meet internal KPIs and SLAs for quality delivery.
• Follow standard operating procedures (SOP).
• Own the client experience and resolve issues at origin and destination.
• Coordinate day-to-day logistics with partners and vendors.
• Support end-to-end movement of freight within a regional network.
• Assist shipments managed by partners to drive autonomy.
• Quote and invoice client shipments with responsibility to P&L.
• Participate in client calls and meetings as needed.

Skills

Logistics knowledge

Bilingual English/Spanish

Communication skills

Time management

Teamwork

Problem solving

Education

Bachelor's Degree

Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Come join our rapidly growing team in Guadalajara, and help us make global trade easy for everyone!

The Opportunity:

Flexport’s Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports, Air imports and exports, and Cross-border trucking. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our Mexico Operations group, you’ll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you’re interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• You will be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will follow standard operating procedures (SOP)
• You will own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
  • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
  • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• You will assist the shipments managed by partners as we drive partner autonomy.
• You will quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English and Spanish
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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