Branch Customer Service Coordinator I

TTI, Inc.; Región Centro; Presencial; MXN 312.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings Fund

30 days Christmas bonus

12 vacation days after the first year

40% of vacation prime

Major Medical Insurance coverage for员工

Life Insurance coverage for employee

Ongoing training throughout youremp?

Descripción de la vacante

TTI, Inc. seeks a Customer Service Coordinator I for our Global Resource Center in Guadalajara, Mexico. The role supports internal stakeholders and our Misc branch, with a focus on accurate order processing and on-time delivery.

Bilingual Spanish & English required, strong communication, and proficient computer skills. The successful candidate will handle order inquiries by phone and email, coordinate issue resolution with Sales and Customers, and participate in branch meetings while maintaining

Formación

• High school diploma and 2 years of customer support experience.
• Bilingual English/Spanish with strong written and verbal skills.
• Proficient in computer systems and basic data lookup.
• Ability to provide excellent customer service and maintain professionalism.
• Strong telephone etiquette and ability to draft routine business correspondence.
• Typing speed around 40 words per minute.
• Knowledge of Microsoft Office applications, including Excel.

Responsabilidades

• Verify and expedite customer orders to ensure on-time delivery.
• Provide order status information via phone and email from the sales database.
• Coordinate issue resolution with Sales Representatives and customers.
• Support remote work communication with the Branch when needed.
• Participate in required Branch meetings via chat, video, or phone.
• Maintain professionalism and positive rapport with callers.
• Assist with processing of customer quotes by stock checks and delivery info.
• Process order confirmation files by reviewing data.
• Support Sales Representatives by returning calls and sending samples and literature.

Conocimientos

Bilingual English/Spanish

Customer service

Phone & email inquiries

Data lookup in sales database

Excel basics

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

TTI, Inc., is in search of a Customer Service Coordinator I for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our Misc branch team. Bilingual in Spanish & English is required.

What our Customer Service Coordinator do:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborates and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 2 years experience in customer support or similar role; experience in Electronic industry is ideal.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 13% Savings Fund.
• 30 days Christmas bonus.
• 12 vacation days after the first year.
• 40% of vacation prime.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.