Billing Accountant

Ngp Van; México; A distancia; MXN 846.000 - 1.222.000; Jornada completa

Descripción de la vacante

Bonterra is hiring a Billing Accountant for a fully remote role based in Mexico. You will handle billing requests across subscriptions and invoices, using Salesforce Service Cloud and Workday Financials, with tasks including credit memos and billing adjustments.

The role requires 1–5 years of experience, strong English, and comfort working during US business hours. You will collaborate with Sales, Customer Success, and US teams to ensure accurate billing and high customer satisfaction,

Formación

• Bilingual English/Spanish required; strong written and spoken English fluency essential for all customer-facing and internal communications with US-based stakeholders
• 1–5 years of relevant experience in billing, accounting, or a similar role
• Strong knowledge of billing processes and familiarity with invoicing, credit/debit adjustments, and service cancellations
• Proficiency with Salesforce Service Cloud and familiarity with Workday Financials and Salesforce CPQ

Responsabilidades

• Address billing requests from Sales, CS, and US-based customers with a focus on accurate, timely resolutions
• Create subscription invoices and one-time invoices; process credit memos
• Communicate in English with US-based customers and stakeholders during US business hours
• Log and track incidents in Salesforce Service Cloud; prioritize and escalate as needed
• Collaborate with US-based departments to resolve billing issues and maintain SLAs
• Support knowledge management and contribute to process improvements

Conocimientos

Billing processes

Salesforce Service Cloud

Workday Financials

Excel

English fluency

Herramientas

Salesforce Service Cloud

Workday Financials

Salesforce CPQ

Descripción del empleo

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

We are a globally distributed team with team members across the US, Mexico, and beyond. This is a fully remote position based in Mexico. Candidates must be legally authorized to work in Mexico.

What You’ll Do:

The Billing Accountant addresses billing requests submitted by internal parties such as Sales, Customer Success (CSM), and our valued US-based customers. By leveraging information such as Workday Financials and Salesforce, and possessing an understanding of the company-wide billing processes, you can work effectively to resolve most issues and take proactive measures to prevent future issues. Those that you cannot resolve, you collaborate with team resources (i.e. peers and Senior Billing Accountant) to ensure accurate and timely resolutions following the established escalation process. It is imperative that all interactions, whether internal or external, reflect the Billing Team's dedication to providing a positive customer experience focused on customer retention. All customer and internal communications are conducted primarily in English.

In addition to the above, the Billing Accountant performs key billing functions such as creating subscription invoices, one-time invoices, and approving/processing credit memo requests. This role requires 1–5 years of experience, with knowledge of Salesforce, WorkDay Financials, internal processes, invoices, credit and debit adjustments, billing records, product billing, and service cancellations. This role operates on a US-based billing calendar; availability during US business hours is required, with extended availability expected during month-end and quarter-end periods.

Key Responsibilities:

• Strong understanding of billing process for all Bonterra products
• Perform accurate and timely billing activities such as creating subscription invoices
• Create approved credit memos
• Seek successful resolution of US-based customers' billing inquiries received through multiple communication channels — written and verbal communication in English required
• Identify, troubleshoot, and resolve customer issues
• Coordinate with US-based departments to resolve customer billing issues, requiring English-language communication and availability during US business hours
• Support, log, categorize, prioritize, and track incidents in Salesforce Service Cloud
• Log all billing incidents in Salesforce Service Cloud with complete and accurate information
• Maintain a high level of customer satisfaction and adherence to customer service level agreements (SLAs)
• Work collaboratively with team members to ensure timely response and resolution
• Assist in sharing, updating, and creating knowledge resources
• Support a positive team culture based on Bonterra company values
• Willingness to accept feedback to improve skills and pursue further development
• Keep a track record of good judgment and decision-making in positions with significant responsibility

Who You Are:

As a Billing Accountant, you have a strong sense of ownership for your work — building trusted relationships with customers, evaluating account status with precision, and confidently resolving any questions that may arise. You thrive in a remote environment, communicate fluently in English with US-based customers and colleagues, and manage your schedule in alignment with US business hours.

Qualifications:

• Bilingual English/Spanish required; strong written and spoken English fluency essential for all customer-facing and internal communications with US-based stakeholders
• 1–5 years of relevant experience in billing, accounting, or a similar role
• Strong knowledge of billing processes
• Thorough understanding of ticketing systems such as Salesforce Service Cloud
• Strong knowledge of billing systems such as Workday Financials and Salesforce CPQ; training available for strong candidates
• Expert understanding of internal billing processes
• Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations
• Proficiency in Excel (pivot tables, formatting, data merging) for billing reporting and reconciliation
• Comfort working alongside AI tools (e.g., Claude, AI billing agents) as part of daily workflow and ticket resolution
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required
• Reliable high-speed internet connection required

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Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details

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Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please