Bilingual Virtual Assistant Receptionist

Go Lean Health; Región Centro; À distance; MXN 153 000 - 203 000; Temps partiel

Résumé du poste

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This remote, part-time role requires strong English and Spanish communication, especially on calls with patients, coordinating appointments, handling follow-ups, and maintaining clear, professional communication.

You will manage scheduling through phone, email, and text, verify insurance where needed, document results in the EMR, and assist with referrals and prior authorizations.

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Experience handling phone calls in a patient-facing or healthcare support role.
• Confident on calls for appointment coordination and follow-up communication.
• Highly organized with the ability to manage multiple tasks accurately.
• Reliable remote work setup with stable internet connection.

Responsabilités

• Handle a high volume of inbound and outbound calls with patients, pharmacies, payer offices, and other healthcare contacts.
• Communicate clearly and professionally in English and Spanish.
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance.
• Answer routine patient questions and escalate concerns appropriately.
• Maintain a calm, patient-friendly tone, especially with elderly patients or complex situations.
• Manage new and existing patient scheduling through phone, email, and text.
• Maintain provider calendars accurately and prevent scheduling gaps, overlaps, or errors.
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination.
• Conduct pre-visit outreach and communicate next steps clearly to patients.
• Ensure accurate patient demographics and call outcomes are documented in the system.
• Verify patient eligibility and benefits before appointments.
• Confirm copays, deductibles, and authorization requirements.
• Identify insurance issues early and communicate them clearly to patients and staff.
• Document verification results in the EMR and trackers.
• Escalate unresolved payer issues until resolved.
• Process referral-related tasks and initiate/track prior authorizations as needed.
• Coordinate with payer offices and internal teams to avoid delays.
• Maintain accurate, timely, and consistent documentation.
• Support inbox management, task queues, forms, uploads, and follow-up tracking.

Connaissances

Bilingual English/Spanish

Phone communication

Appointment scheduling

Detail-oriented

Independent worker

HIPAA knowledge

Outils

EMR/EHR systems

Description du poste

Bilingual Virtual Assistant (English/Spanish)
Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

• Strong bilingual communication skills in both English and Spanish

• Confident and professional on phone calls

• Strong patient coordination and scheduling ability

• High attention to detail and reliable follow-through

Key Responsibilities

1) Phone Calls and Patient Communication

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts

• Communicate clearly and professionally in both English and Spanish

• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance

• Answer routine patient questions and elevate concerns appropriately

• Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination

• Manage new and existing patient scheduling through phone, email, and text

• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors

• Confirm appointments and manage cancellations, reschedules, and waitlist coordination

• Conduct pre-visit outreach and communicate next steps clearly to patients

• Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system

3) Insurance Verification and Benefits

• Verify patient eligibility and benefits before appointments

• Confirm copays, deductibles, covered services, and authorization requirements

• Identify insurance issues early and communicate them clearly to patients and internal staff

• Document verification results accurately in the EMR and any internal trackers

• Escalate unresolved payer issues and follow through until completed

4) Referral and Prior Authorization Support

• Process referral-related tasks and ensure required documents are complete

• Initiate and follow up on prior authorization requests as needed

• Track pending items, approvals, denials, and required follow-up actions

• Coordinate with payer offices, provider offices, and internal team members to avoid delays

5) Administrative Support and Documentation

• Maintain accurate, timely, and consistent documentation

• Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking

• Handle patient information in a HIPAA-compliant manner

• Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

• Excellent verbal and written communication skills in both English and Spanish

• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role

• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls

• Highly organized, detail-oriented, and able to manage multiple tasks accurately

• Able to work independently and communicate updates clearly

• Reliable computer setup, headset, and stable internet connection for remote work

• HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

• Clinical or healthcare background

• Familiarity with EMR/EHR systems

• Experience supporting internal medicine, primary care, or similar outpatient practices