Bilingual Virtual Assistant (English/Spanish) Receptionist

GoLean Health; Monterrey; Remote; MXN 147,000 - 209,000; Full time

Job summary

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice remotely. The role requires strong English and Spanish communication, especially over the phone, with duties including coordinating appointments, handling follow-ups, and ensuring professional, clear interactions with patients.

The ideal candidate will manage scheduling, insurance tasks, and HIPAA-compliant documentation, working 40–45 hours per week with potential Saturday overtime.

Qualifications

• Bilingual English/Spanish required.
• Experience handling phone calls in healthcare support.
• Strong patient coordination and scheduling abilities.
• High attention to detail and reliable follow-through.
• Able to work remotely with stable internet and a good headset.

Responsibilities

• Handle high volume inbound/outbound calls with patients and healthcare partners.
• Communicate clearly in English and Spanish.
• Provide appointment reminders, scheduling support, and follow-ups.
• Verify patient information and coordinate with providers.
• Assist with insurance eligibility and benefits verification.
• Document patient interactions accurately in the EMR.
• Track referrals, prior authorization, and documentation.
• Maintain HIPAA-compliant handling of patient information.

Skills

Bilingual English/Spanish

Phone handling

Patient coordination

Detail oriented

Remote work setup

Tools

EMR/EHR systems

HIPAA compliance

Job description

Bilingual Virtual Assistant (English/Spanish)

Receptionist / Internal Medicine Practice

Remote | Full-Time | 40-45 Hours/Week | $7/hour | May include shift on Saturdays (OT)

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

• Strong bilingual communication skills in both English and Spanish
• Confident and professional on phone calls
• Strong patient coordination and scheduling ability
• High attention to detail and reliable follow-through

Key Responsibilities

• Phone Calls and Patient Communication
• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
• Communicate clearly and professionally in both English and Spanish
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
• Answer routine patient questions and escalated concerns appropriately
• Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
• Appointment Scheduling and Patient Coordination
• Manage new and existing patient scheduling through phone, email, and text
• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination
• Conduct pre-visit outreach and communicate next steps clearly to patients
• Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
• Insurance Verification and Benefits
• Verify patient eligibility and benefits before appointments
• Confirm copays, deductibles, covered services, and authorization requirements
• Identify insurance issues early and communicate them clearly to patients and internal staff
• Document verification results accurately in the EMR and any internal trackers
• Escalate unresolved payer issues and follow through until completed
• Referral and Prior Authorization Support
• Process referral-related tasks and ensure required documents are complete
• Initiate and follow up on prior authorization requests as needed
• Track pending items, approvals, denials, and required follow-up actions
• Coordinate with payer offices, provider offices, and internal team members to avoid delays
• Administrative Support and Documentation
• Maintain accurate, timely, and consistent documentation
• Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
• Handle patient information in a HIPAA-compliant manner
• Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

• Excellent verbal and written communication skills in both English and Spanish
• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
• Highly organized, detail-oriented, and able to manage multiple tasks accurately
• Able to work independently and communicate updates clearly
• Reliable computer setup, headset, and stable internet connection for remote work
• HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

• Clinical or healthcare background
• Familiarity with EMR/EHR systems
• Experience supporting internal medicine, primary care, or similar outpatient practices
• Have familiarity with California insurance processes, which is preferred but not required.