Bilingual UX Writer: Customer Communications

Plata Card; Estado de México; On-site; MXN 223,000 - 357,000; Full time

Job summary

Plata Card is seeking a UX Writer for Customer Communications to craft clear, user-centric messages across emails, push notifications, SMS, WhatsApp, and in-app chat. You will simplify complex information and tailor tone to each channel, supporting onboarding, education, engagement, and transactional updates.

The role collaborates with CRM, Marketing, Product, Design, Legal, and Compliance to ensure consistent brand voice and accurate content. Fluency in Mexican Spanish and English is required.

Qualifications

• Bachelor's degree in Communication, Journalism, Advertising, Literature, Marketing, or related field.
• 2 years of experience in UX writing, copywriting, CRM content, digital communications, or related fields.
• Excellent writing, editing, and proofreading skills in Mexican Spanish, with a strong command of English.

Responsibilities

• Write content for multiple communication channels, including emails, push notifications, SMS, WhatsApp, and in-app chat messages.
• Adapt messaging, tone, and structure to different channels, audiences, communication objectives, and stages of the customer journey.
• Transform complex financial and technical information into simple, accessible, and actionable messages.
• Collaborate with CRM, Marketing, Product, Design, Legal, and Compliance teams to develop accurate, consistent, and user-centered communications.
• Create content for onboarding, product education, engagement, retention, transactional updates, and service notifications.
• Ensure consistency in brand voice, terminology, and writing style across all customer-facing communications.
• Write, review, edit, and proofread content in Mexican Spanish and English, ensuring linguistic accuracy, clarity, and cultural relevance.
• Optimize content based on channel-specific requirements, character limits, user needs, and communication goals.
• Contribute to the development and maintenance of content guidelines, messaging standards, and communication best practices.
• Continuously improve content based on user feedback, performance insights, and UX writing and content design best practices.

Skills

UX writing

Copywriting

CRM content

Digital communications

Bilingual EN/ES

Editing & proofreading

Channel optimization

Education

Bachelor's degree in Communication

Job description

Plata Card is seeking a UX Writer for Customer Communications to craft clear, user-centric messages across emails, push notifications, SMS, WhatsApp, and in-app chat. You will simplify complex information and tailor tone to each channel, supporting onboarding, education, engagement, and transactional updates.

The role collaborates with CRM, Marketing, Product, Design, Legal, and Compliance to ensure consistent brand voice and accurate content. Fluency in Mexican Spanish and English is required.