Bilingual Travel Experience Agent – Night Shift

Landing, Inc.; Ciudad de México; Híbrido; MXN 184.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary: 16,500 MXN gross per month

Night shift transportation bonus: 2,0

Grocery vouchers: 1,500 MXN net per月

Vacation: 12 days per year

PTO: 40 hours per year

Christmas Bonus: 30 days

Vacation Bonus: 75% of base salary

Health insurance: MetLife/AXA Keralty

On-site parking

Travel benefit: 750 USD annually

Descripción de la vacante

Landing, Inc. in Mexico City is seeking a dedicated Member Support Analyst to handle emails, calls, and chats, ensuring fast, accurate responses for our members. You will build strong relationships and develop customer service expertise within a dynamic team.

You will respond to inquiries in English, coordinate move-ins/move-outs, and manage issue resolution with hosts and properties, while promoting Landing’s value proposition and service standards.

Formación

• Fluent English (B2–C1) required.
• Must work from the Polanco office in Mexico City.
• Excellent written and verbal communication skills.
• Available for night shift 11:00 PM–7:30 AM, five days a week.
• 1+ year of proven customer service experience.
• Strong organizational skills; juggle multiple tools.
• Self-motivated, hardworking and customer-focused.
• Tech-savvy: Mac, Google Drive and Excel.

Responsabilidades

• Deliver exceptional customer service to Landing members.
• Record interactions with clear notes for each request.
• Coordinate member move-ins and move-outs at Landing homes.
• Own resolution of home issues with follow-up among members, hosts, and properties.
• Create and assign tickets to ensure follow-up and great experience.
• Find solutions to meet member needs and retain relationships.
• Communicate the value and benefits of Landing's products and services.
• Provide expert property knowledge to guide members on their Landing journey.

Conocimientos

Fluent English (B2-C1)

Written and verbal communication

Strong organizational skills

Self-motivated & customer-focused

Thrives in fast-paced env

Adaptable to change

Herramientas

Mac

Google Drive

Excel

Descripción del empleo

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Team

Our Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.

About the Role

We are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.

What You'll Do

• Deliver exceptional customer service to all Landing members.
• Record all member interactions with clear, concise notes in response to each request.
• Coordinate member move-ins and move-outs at Landing homes.
• Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.
• Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.
• Find solutions to meet member needs and retain long-term relationships.
• Communicate and reinforce the value and benefits of Landing's products and services.
• Provide expert property knowledge to guide members throughout their Landing journey.

What You'll Need

• English proficiency: Fluent (B2-C1)
• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• Superb written and verbal communication skills.
• Availabilityto work from 11:00 PM and 7:30 AM, 5 days a week with 2 days off during the week (weekends required).
• 1+ year of proven customer service experience.
• Strong organizational skills and ability to use multiple administrative tools simultaneously.
• Self-motivated, hardworking, and customer-focused with a track record of achieving targets.
• Ability to thrive in a fast-paced environment and adapt to change.
• Tech-savvy: familiarity with Mac, Google Drive, and Excel.

Compensation & Benefits

• Salary: $16,500 MXN gross per month + career growth plan
• Transportation bonus for night shift: $2,000**
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Christmas Bonus: 30 days
• Vacation Bonus: 75% of base salary
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays

Conditional on maintaining 90% punctuality and 90% adherence to the night shift schedule.