Bilingual Technical Support (Spanish/English) - Future Openings (Mexico)

Tenable Network Security; México; A distancia; MXN 560,000 - 842,000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm is seeking Bilingual Technical Support representatives based in Mexico. The role involves assisting clients in both Spanish and English to troubleshoot and support complex software solutions. Ideal candidates will have a foundational understanding of networking and the ability to work in both Windows and Linux environments. This position is essential for ensuring customer satisfaction and may lead to further career opportunities.

Formación

• Prior help desk or systems administration experience preferred.
• Knowledge in Networking essentials is important.
• Ability to configure and support software in Windows and Linux.

Responsabilidades

• Assist clients with product troubleshooting and support.
• Ensure customer satisfaction and effective use of products.
• Develop skills for potential senior roles in various departments.

Conocimientos

Bilingual (Spanish/English)

Customer service skills

Troubleshooting skills

Networking knowledge

Descripción del empleo

Overview

Bilingual Technical Support (Spanish/English) - Future Openings (Mexico)

Tenable is the Exposure Management company. Tenable supports 44,000 organizations globally to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Join us as part of our journey!

Technical Support at Tenable is critical to our success. Tech Support Engineers (TSEs) and other customer-facing team members ensure that clients get the most from our products. They develop real-world troubleshooting skills and customer service savvy to move into more senior roles in Professional Services, Sales, Research or Engineering.

For Technical Support roles we generally look for individuals who have some prior help desk or systems administration experience. However, it is more important to have a baseline of knowledge in Networking, along with the ability to configure and support complex software in Windows and Linux environments.

We currently have needs for TSEs with Spanish and English fluency (read/write/speak) based in Mexico.

EEO and Privacy We are committed to Equal Employment Opportunity (EEO) and to privacy protections. If you need a reasonable accommodation during the application or recruiting process, please contact [e-mail] for further assistance. Tenable is also committed to protecting your personal data in accordance with GDPR and CCPA. See our privacy notices for details.

Application and location notes Positions in Central and South America may be filled from several locations, or in the United States. Information submitted as part of the application is used for recruiting purposes.