Bilingual Technical Support Fiber Agent / 20k + Law and Upper benefits

Computrabajo; Ciudad de México; On-site; MXN 201,000 - 223,000; Full time

Benefits offered by this job

Base salary 18K-20K MXN per month

40 hours per week

100% paid training and benefits from 1

Medical, life, dental and vision after

Referral program

Job summary

Computrabajo is seeking a Technical Support Fiber Agent to provide remote technical assistance for high-speed fiber internet services in CDMX. You will troubleshoot connectivity, WiFi, voice, and network issues while delivering outstanding customer service.

The role requires strong troubleshooting, networking fundamentals, and the ability to explain technical concepts clearly in English and Spanish. Onsite work in AZCapotzalco, CDMX with 40-hour weeks and training provided.

Qualifications

• Experience in Technical Support, Help Desk, ISP, Telecom, Networking, or Call Center Technical Support.
• Understanding of internet connectivity, WiFi, routers, and modems.
• Basic networking concepts: IP addresses, DNS, DHCP, LAN/WAN.
• Excellent communication skills in English and Spanish.
• Minimum of 6 months of experience in Call Center (Tech Support).

Responsibilities

• Diagnose and resolve internet, WiFi, voice, and connectivity issues remotely.
• Guide customers through troubleshooting steps and provide clear technical support.
• Analyze modem, router, and network equipment performance to identify root causes.
• Use internal tools and workflows to resolve issues on the first contact whenever possible.
• Determine whether issues are related to customer equipment or the network.
• Minimize unnecessary technician dispatches through effective remote troubleshooting.
• Educate customers on available connectivity solutions and service enhancements.
• Maintain a high level of customer satisfaction through professional communication and problem-solving.

Skills

Troubleshooting

Networking basics

English proficiency

Spanish proficiency

Education

High school diploma or GED

Tools

Remote diagnostic tools

Internal tools

Job description

About the Role

We are looking for a Technical Support Fiber Agent to provide remote technical assistance to customers using high-speed fiber internet services. In this role, you will troubleshoot internet, WiFi, voice, and network-related issues, helping customers resolve problems quickly while delivering an outstanding customer experience. This position is ideal for candidates with strong troubleshooting skills, networking fundamentals, and experience supporting internet or telecommunications services.

Key Responsibilities

• Diagnose and resolve internet, WiFi, voice, and connectivity issues remotely.
• Guide customers through troubleshooting steps and provide clear technical support.
• Analyze modem, router, and network equipment performance to identify root causes.
• Use internal tools and workflows to resolve issues on the first contact whenever possible.
• Determine whether issues are related to customer equipment or the network.
• Minimize unnecessary technician dispatches through effective remote troubleshooting.
• Educate customers on available connectivity solutions and service enhancements.
• Maintain a high level of customer satisfaction through professional communication and problem-solving.

What We are Looking For

• Experience in Technical Support, Help Desk, ISP, Telecom, Networking, or Call Center Technical Support.
• Understanding of internet connectivity, WiFi networks, routers, and modems.
• Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN/WAN.
• Strong analytical and troubleshooting skills.
• Ability to explain technical concepts in a simple and customer-friendly way.
• Excellent communication skills in English and Spanish.
• Experience working in a fast-paced customer support environment.

Preferred Qualifications

• Experience supporting Fiber Internet services.
• Familiarity with mesh WiFi systems (Eero, Google Mesh, etc.).
• Experience with remote diagnostic and troubleshooting tools.
• Knowledge of broadband, telecommunications, or ISP environments.

We Offer

• Base salary 18K-20k (before taxes) per month.
• Payment is based on worked hours
• 100% paid training and law benefits since day 1.
• Medical, life insurance after 90 days with us.
• Dental and visual coverage after 90 days with us.
• 40 hours per week
• Referral program

This is a position only for people willing to work ONSITE, we are located in AZCAPOTZALCO, CDMX.

Requirements

• High school diploma or GED is a MUST.
• Advanced English level. (B2)
• Minimum of 6 months of experience in Call Center (Tech Support).
• Customer Service oriented.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.