Bilingual Receptionist

JLL; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading real estate service provider in Mexico City is seeking a Guest Services Ambassador to create an exceptional first impression at their client’s premises. This role will involve greeting visitors and managing reception, ensuring a welcoming environment. The ideal candidate should have 2+ years of experience in customer service and strong English skills.

Formación

• 2+ years of experience in reception, hospitality, or customer service positions.
• An advanced level of English is required.
• Ability to maintain composure in high-pressure situations.

Responsabilidades

• Greet and welcome all visitors, employees, and vendors.
• Manage the visitor check-in process.
• Coordinate with the security team for access control.

Conocimientos

Customer service orientation

Strong verbal communication

Detail-oriented

Organizational skills

Educación

High school diploma

Associate's degree preferred

Herramientas

Microsoft Office

Visitor management systems

Descripción del empleo

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.

What this job involves

The Guest Services Ambassador is the first point of contact at the Client\'s premises, creating an exceptional first impression while providing professional and personalized service to employees and visitors. This position represents both JLL and the client, embodying the company\'s culture and values in every interaction. The role ensures a welcoming, safe, and well-managed reception, while supporting workplace operations and enhancing the overall experience.

Position details

• Work Address: Col. Juárez, Del. Cuauhtemoc, CDMX
• Work Schedule: Monday to Friday 8:00 am to 5:00 pm
• Gross Monthly Salary: $22,000 - $25,000
• Work Modality: On site

Day-to-day responsibilities

• Greet and welcome all visitors, employees, and vendors in a professional and hospitable manner.
• Manage the visitor check-in process using appropriate technology systems.
• Coordinate with the security team to ensure compliance with access control protocols.
• Notify employees of the arrival of visitors and coordinate escorts as needed.
• Manage incoming shipments and coordinate distribution with the mail services team.
• Provide general information and directions to visitors and employees.
• Supervise the reception and lobby areas to ensure cleanliness and a professional appearance.
• Support the management of meeting rooms, including basic troubleshooting of audiovisual equipment.
• Assist with the coordination of catering for meetings and events as needed.
• Respond to general inquiries and requests from employees and visitors.
• Support emergency response procedures and building evacuations as needed.
• Maintain reception area supplies and marketing materials.
• Provide administrative support to the workplace team as needed.
• Document and report workplace issues through appropriate service request channels.

Qualifications

• High school diploma or equivalent; associate\'s degree preferred.
• 2+ years of experience in reception, hospitality, or customer service positions.
• An advanced level of English is required.
• Strong verbal and written communication skills.
• Customer service orientation with the ability to anticipate needs.
• Basic computer skills, including Microsoft Office applications.
• Experience with visitor management systems.
• Ability to maintain composure in high-pressure situations.
• Attention to detail and excellent organizational skills.

Equal opportunity and privacy

JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We protect personal information provided to us in connection with our recruitment process and keep it secure for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

How to apply

If this job description resonates with you, we encourage you to apply. We’re interested in getting to know you and what you bring to the table!

Location

On-site – Mexico, MEX