Bilingual Order & Customer Support Specialist

Mphasis; Región Centro; Presencial; MXN 25.000 - 35.000; Jornada completa

Descripción de la vacante

Mphasis is seeking candidates for a customer service role in Mexico, Jalisco. This position involves providing support for customer inquiries, processing purchase orders, and ensuring high-quality service in both Spanish and English.

Qualified candidates should have a Bachelor’s degree in finance or related fields and 2-3 years of relevant experience. The role demands strong communication skills and the ability to meet client needs effectively.

Formación

• 2-3 years of experience in customer service roles.
• Ability to handle customer inquiries effectively.
• Experience in case documentation within systems.

Responsabilidades

• Provide customer-facing services supporting order processes.
• Coordinate training and manage customer inquiries.
• Achieve key performance indicators in a timely and quality manner.

Conocimientos

Fluent communication in English and Spanish

Professional demeanor

Ability to work independently

High level of general communication

Knowledge of order management

Educación

Bachelor’s degree in finance, business, economics, industrial engineering, or equivalent

Descripción del empleo

Mphasis is seeking candidates for a customer service role in Mexico, Jalisco. This position involves providing support for customer inquiries, processing purchase orders, and ensuring high-quality service in both Spanish and English.

Qualified candidates should have a Bachelor’s degree in finance or related fields and 2-3 years of relevant experience. The role demands strong communication skills and the ability to meet client needs effectively.