Bilingual Operations Specialist

First Advantage; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

First Advantage in Mexico City is seeking a Bilingual Operations Specialist to support our clients' pre-employment screening processes. This on-site role reports to the Mexico City office and requires strong attention to detail and the ability to deliver accurate results.

You will verify candidate information, communicate with employers and educational institutions, and produce detailed reports while meeting daily volume and quality targets.

Formación

• High School Diploma or GED or equivalent.
• 1+ year experience in call center, BPO/KPO, or fact-checking roles.
• Strong communication (written, verbal) and reading comprehension.
• Typing speed at least 20 WPM with 90% accuracy.
• Proficient with MS Office, especially Excel.
• Attention to detail and good judgment.

Responsabilidades

• Handle verifications for high-profile clients.
• Verify candidate details including employment, education, licenses, certifications, and references.
• Contact companies and educational institutions to verify information.
• Write detailed reports flagging discrepancies found during verifications.
• Record verified information in First Advantage platforms maintaining data integrity.
• Perform quality checks to meet client-specific standards.
• Meet daily volume and accuracy targets.

Conocimientos

Bilingual (Spanish & English)

Strong communication

Typing speed 20 WPM

MS Office / Excel

Educación

High School Diploma or GED

Herramientas

Excel

Descripción del empleo

Job Description

We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site work position, and individual will be required to report into our Mexico City office. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

What You’ll Do

As a Bilingual Operations Specialist, you will play a key role in supporting our clients’ pre- employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process.

• Individual must be Bilingual in Spanish & English (verbal and written)
• Location: Position based in our Mexico City office (Polanco, CDMX )
• Hours: Monday to Friday 8:00 am - 5:00 pm CST

Responsibilities

• Handle verifications for some of our high-profile clients.
• Know customer SOPs and FADV systems
• Verify candidate details including current and previous employment, education, professional licenses, certifications and references.
• Contact companies and educational institutions to verify candidate-provided information.
• Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
• Write detailed and accurate reports flagging any discrepancies found during the verifications process.
• Record confirmed information in our First Advantage’s platforms, ensuring data integrity.
• Perform quality checks to meet client-specific standards.
• Meet daily volume and accuracy targets.
• Perform other related tasks and functions as needed.

Requirements

• High School Diploma, GED, or equivalent required
• At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities
• Strong communication skills (presentation, written, verbal) and reading comprehension
• Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
• Familiar with MS Office Suite, especially Excel
• Attention to detail and use of good judgment

Performance

Setting and executing goals; attending regular 1:1 meetings; Participate in employee engagement

Training

Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.

Physical Requirements & Work Environment

This role is largely sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend, or stand as needed. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines

The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in‑class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.