Bilingual Mortgage Loan Coordinator

Solvo Global Inc.; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Solvo Global Inc. seeks a meticulous Loan Officer Assistant to support the mortgage lending team through the entire loan lifecycle.

You will be the primary contact for borrowers, handling document collection, file management, and proactive communication to ensure smooth processing from application to closing. The role requires 2+ years in mortgage lending or financial services, strong customer-service skills, and fluency in English and Spanish.

Formación

• Minimum 2 years of experience in mortgage lending, banking, financial services, or a related industry.
• Experience in customer-facing roles, borrower intake, loan coordination, or customer service.
• Experience collecting and following up on required documentation.
• Bilingual proficiency in English and Spanish (written and verbal).
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and accuracy.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office Suite and CRM platforms.

Responsabilidades

• Support Loan Officers with daily administrative and operational tasks.
• Serve as a primary point of contact for borrowers throughout the loan process.
• Collect, review, organize, and upload required loan documentation.
• Follow up with borrowers regarding outstanding conditions and missing items.
• Maintain accurate and complete loan files within the LOS and CRM systems.
• Track loan milestones, deadlines, statuses, and conditions.
• Coordinate communication between borrowers, processors, underwriters, lenders, realtors, and title companies.
• Provide borrowers with loan status updates and next-step guidance.
• Manage communications via phone, email, text, and CRM platforms.
• Schedule consultations, appointments, and follow-up calls.
• Assist with loan applications and file submissions.
• Support lead management, borrower intake, and database updates.
• Participate in pipeline review meetings and provide status updates.
• Deliver exceptional customer service throughout the customer journey.

Conocimientos

Mortgage Loan Processing Support

Borrower Communication

Customer Service

Client Intake

Loan File Management

CRM Management

Administrative Support

Data Entry

Time Management

Multitasking

Problem Solving

Microsoft Office Suite

Banking

Herramientas

CRM Platforms

Microsoft Office

Descripción del empleo

Solvo Global Inc. seeks a meticulous Loan Officer Assistant to support the mortgage lending team through the entire loan lifecycle.

You will be the primary contact for borrowers, handling document collection, file management, and proactive communication to ensure smooth processing from application to closing. The role requires 2+ years in mortgage lending or financial services, strong customer-service skills, and fluency in English and Spanish.