Customer Experience Quality & Solutions Associate

FedEx; Cuautitlán; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx in Mexico is seeking a candidate for a role focused on contact quality, monitoring, and process improvement. The position emphasizes analytical thinking, planning, and effective communication in English.

The successful candidate will have a Bachelor’s degree or equivalent and at least 1 year of relevant experience, supporting quality assurance and workforce management initiatives.

Formación

• Bachelor's Degree or equivalent.
• Proficiency in English.
• 1 year experience.

Responsabilidades

• Call Quality
• CC Tracking & Monitoring
• Close the Loop
• Knowledge Management Input
• Quality Assurance & Support
• Scheduling Adherence
• Trace Quality
• Traffic Management
• Transaction Auditing (e.g., Mystery Shopper)
• VOC
• Workforce Management

Conocimientos

Analytical Skills

Planning & Organizing Skills

Influencing & Persuasion Skills

Problem Solving Skills

Educación

Bachelor's Degree or equivalent

Descripción del empleo

FedEx in Mexico is seeking a candidate for a role focused on contact quality, monitoring, and process improvement. The position emphasizes analytical thinking, planning, and effective communication in English.

The successful candidate will have a Bachelor’s degree or equivalent and at least 1 year of relevant experience, supporting quality assurance and workforce management initiatives.