Bilingual Call Center Supervisor — Inbound/Outbound Sales

Capgemini; Aguascalientes; Presencial; MXN 1.052.631 - 1.315.789; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonus

Private Health Insurance

Training & Development

Grocery/restaurant vouchers

Paid Time Off

Descripción de la vacante

Capgemini is seeking a Sales Operations Supervisor for Farmers' Direct Business, guiding a metrics-driven team to maximize lead qualification quality, transfer and contact rates, while ensuring compliance. The supervisor will enable the group to meet Direct Business goals and foster effective collaboration across sites.

You'll mentor team members, monitor performance, respond to inquiries, and drive process improvements in outbound campaigns.

Formación

• Leadership experience in a supervisory role.
• Experience in contact center operations or outbound sales environments.
• Sales-oriented approach with a track record of meeting targets.
• Bilingual proficiency in English and Spanish.
• People management and coaching abilities.
• Strong written and verbal communication skills.

Responsabilidades

• Monitor team performance: lead quality, transfer rate, contact rate, and compliance.
• Develop plans to improve outbound sales support techniques and team skills.
• Ensure individuals and team meet Direct Business sales objectives.
• Communicate performance results to the Director and stakeholders.
• Respond to customer and lead inquiries as needed.
• Collaborate with leaders to improve lead qualification and campaign processes.
• Maintain up-to-date knowledge of procedures, tools, and regulatory requirements.
• Pursue training to expand product, system, and process knowledge.

Conocimientos

Leadership experience

Contact center operations

Sales orientation

Bilingual English/Spanish

People management

Communication

Coaching

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

Capgemini is seeking a Sales Operations Supervisor for Farmers' Direct Business, guiding a metrics-driven team to maximize lead qualification quality, transfer and contact rates, while ensuring compliance. The supervisor will enable the group to meet Direct Business goals and foster effective collaboration across sites.

You'll mentor team members, monitor performance, respond to inquiries, and drive process improvements in outbound campaigns.