Bell Desk Attendant

Four Seasons; Cabo San Lucas; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Transportation service

Uniform laundry service

Training programs

Recognition programs

Descripción de la vacante

Four Seasons Cabo San Lucas is seeking a Bell Desk Attendant to assist guests with luggage, deliveries, and hotel tours, ensuring a memorable luxury experience. You will greet guests, escort them to rooms, and handle all guest interactions with warmth and professionalism.

Ideal candidates bring at least 1 year in luxury hospitality, fluent English, and a strong service mindset. The role requires working in a high-end resort environment on site in Cabo San Lucas, with transportation and uniform

Formación

• Ability to read, write, and speak English.
• Minimum 1 year in luxury hospitality service preferred.
• Strong customer service and professional communication.

Responsabilidades

• Greet guests and escort to rooms and handle luggage deliveries.
• Maintain records of luggage deliveries and pickups.
• Assist guests with packing and unpacking; address inquiries and requests.
• Provide high-level hospitality and lead guest interactions with professionalism.
• Follow hotel policies and standards of conduct.

Conocimientos

English proficiency

Hospitality experience

Customer service

Educación

High school diploma

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons "familia".

Be You

The Bell Desk Attendant assist guests with their luggage during arrival and departure, perform deliveries and pickups to and from guest rooms, transport guest and hotel packages, and provide hotel tours and property orientations to guests when requested.

Knowledge And Skills

• High school diploma or equivalent.
• Experience: Minimum 1 years in luxury hospitality service.
• Ability to read, write, and speak English.
• Ability to lift heavy loads and operate both manual and automatic transmission vehicles.
• This position requires applicants to have valid work authorization in Mexico, and Spanishproficiencyis essential.

Master Your Craft

• Greet guests and escort them to their rooms.
• Deliver luggage to guest rooms during check-in and collect luggage upon departure, transporting it to storage or the front drive as needed. Maintain accurate records of all luggage deliveries and pickups.
• Assist guests with packing and unpacking luggage when requested.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolve guest complaints and assist guests with inquiries regarding hotel services, operating hours, key hotel personnel, in-house events, directions, and other hotel-related information.
• Greet all guests passing through the lobby and proactively offer assistance.
• Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct, as outlined in EmPact.

What We Offer and What You Can Expect

• You will become part of a supportive team with a genuine family spirit, where your talent will be valued and recognized.
• Highlycompetitive salaries, with an attractive annual incentive plan for management and Department Head positions.
• Transportation servicefrom San Lucas and San José del Cabo to the resort.
• Uniform laundry service, ensuring comfort anda professionalappearance.
• Training programsand in-house workshops to support your professional development.
• A dynamic, diverse, and challenging work environment with close interaction with the leadership team.
• Recognition programsthat celebrate your achievements, including awards for years of service, Employee of the Month, and Employee of the Year.

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history has been one of continuous innovation, remarkable growth, and an unwavering commitment to the highest standards. Fornearly 50years, Four Seasons has transformed the hospitality industry by combining genuine care and efficiency with the finest traditions of international hospitality.

Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of FORTUNE Magazine's "100 Best Companies to Work For" since 1998 and has been named a Great Place to Work Legend, an honor currently held by only 12 companies worldwide.

Service Culture

Currentlyoperating120 hotels and resorts and 45 residential properties in major city centers and resort destinations across 47 countries, with more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s finest hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. We believe that each of us deserves a sense of dignity, pride, and satisfaction in what we do.

What Is It Like to Work for Four Seasons Hotels & Resorts?

At Four Seasons, we guide all our actions by the Golden Rule:"Treat others as you would like to be treated."Here, you will work on a team built on mutual respect, collaboration, exceptional service, and a passion for hospitality. As a luxury brand, your work will also be guided by the highest standards toensure exceptional quality and service at all times.Expect to work hard while having fun and learning along the way, taking your career, experience, and skills to the next level. As an added benefit, working with Four Seasons gives you the opportunity to build an international career and travel around the world while staying at incrediblepropertiesat no cost.

Learn More by Visiting Us:

Company Website:www.fourseasons.com

Internal Careers:https://jobs.fourseasons.com/

LinkedIn:https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook:https://www.facebook.com/FourSeasonsJobs

Twitter:https://twitter.com/FourSeasonsJobs

• Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for aninterview.******