BANAMEX OPERADOR CAJERO DISTRITO NAUCALPAN

Banamex; Estado de México; On-site; MXN 120,000 - 180,000; Full time

Job summary

Banamex in Mexico operates as a teller role focused on delivering high-quality client service, processing transactions, and supporting branch revenue through financial guidance and product referrals.

The role emphasizes cash handling accuracy, knowledge of Citi’s digital tools, and compliance with banking regulations, as part of a team delivering exceptional customer experiences.

Qualifications

• Prior customer service experience preferred.
• Proven ability to handle transactions accurately and efficiently.
• Ability to recognize referral opportunities for products and services.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient service.
• Perform accurate banking transactions, manage branch cash, deposits, and vault cash.
• Identify opportunities to refer clients to Citi products and services based on financial goals.
• Educate clients on digital and self-service options.
• Adhere to bank policies, controls, and regulatory requirements to protect assets.
• Ensure client needs are met and resolve issues with escalation when needed.
• Maintain knowledge of client accounts and products to serve customers effectively.

Skills

Customer service

Sales experience

Money handling

Problem solving

Team player

Communication skills

Education

High School diploma or equivalent

Job description

• Previous relevant experience preferred

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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