Banamex Norte Cajero (a) de Sucursal Distrito Chihuahua

Citi Group; Mexico; Presencial; MXN 180 000 - 230 000; Tempo integral

Resumo da oferta

Citigroup Inc. in Mexico seeks an entry-level Teller to support branch activities, deliver client-facing service, and process transactions with accuracy.

The role involves handling cash, promoting digital tools, and spotting referral opportunities while following bank policies to ensure security and compliance. You will work in a collaborative team environment focused on delivering an exceptional Citi experience to every client.

Qualificações

• Experience in sales and customer service.
• Money handling experience.
• Strong problem-solving and communication skills.
• Ability to work well in a team.

Responsabilidades

• Serve as the first point of contact for Citi clients.
• Perform banking transactions and manage branch cash.
• Identify referral opportunities for Citi products.
• Educate clients on digital and self-service options.
• Adhere to bank policies and regulatory procedures.
• Maintain knowledge of client accounts and products.

Conhecimentos

Customer service

Sales experience

Money handling

Problem solving

Communication skills

Teamwork

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Branch Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.