BANAMEX OPERADOR CAJERO LA PAZ

Banamex; Estado de México; On-site; MXN 100,000 - 145,000; Full time

Job summary

Banamex's Teller position is an entry-level role at a Citi branch focused on delivering high-quality service and accurate transaction processing. You will act as the first point of contact, process deposits and cash, and support branch goals by offering financial solutions to clients.

Responsibilities include guiding customers on digital banking options, complying with policies and controls, and maintaining familiarity with client accounts and products.

Qualifications

• Experience in cash handling and banking transactions.
• Customer service and sales experience preferred.
• Strong communication and problem-solving abilities.
• Ability to work in a team and adapt to branch environment.

Responsibilities

• Serve as first point of contact for Citi clients with friendly customer service.
• Perform banking transactions including cash handling and deposits.
• Identify referral opportunities for products and services.
• Educate clients on digital and self-service options.
• Ensure compliance with bank policies and regulatory procedures.
• Manage client issues and escalate when needed.
• Maintain knowledge of client accounts and available products.
• Contribute to branch revenue by delivering optimal solutions.

Skills

Sales experience

Customer service experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Desirable Licenciatura in economic-administrative fields

Tools

Desktop computer

Office tools

Job description

• Previous relevant experience preferred

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Descripción de Puesto: Cajero (Nov 2025)

Brindar una atención eficiente y de calidad a los clientes y usuarios en ventanilla de sucursal, mediante la realización de operaciones monetarias (depósitos y pagos), mantenimientos, consultas y promover (prospectar) la venta de productos financieros contribuyendo al cumplimiento de metas operativas y comerciales de la sucursal

Responsabilidades:

• Prestar servicios como primer punto de contacto para los clientes de Banamex y proporcionar una primera impresión positiva a partir de un servicio al cliente eficaz y amigable.
• Llevar a cabo transacciones bancarias eficaces y precisas, que incluyen el manejo del efectivo de la sucursal, el procesamiento de depósitos en efectivo entrantes/salientes, y el mantenimiento del dinero en efectivo de la bóveda de la sucursal.
• Ofrecer los productos financieros de Banamex
• Comunicar a los clientes sobre oportunidades digitales y de autoservicio que ofrece Banamex.
• Cumplir las políticas del banco, los controles operativos y los procedimientos normativos para garantizar la seguridad del cliente y de los activos del banco.
• Garantizar que se satisfagan todas las necesidades de los clientes y se gestionen de manera eficaz los problemas/asuntos de los clientes y, si es necesario, redirigir los problemas a instancias superiores.
• Tener buen conocimiento de las cuentas de los clientes y de nuevos productos y servicios ofrecidos.

Educación:

Nivel medio superior comprobable (certificado, diploma, título) | Deseable universidad Deseable Licenciatura en áreas económico – administrativo

Experiencia previa

• Deseable experiencia previa en ventas y servicio al cliente.
• Deseable experiencia en manejo de dinero.

Conocimientos técnicos

• Dominio de computadora de escritorio y herramientas de office.

Competencias

• Tolerancia a la frustración | Resiliencia
• Orientación al cliente
• Atención al detalle
• Escucha activa
• Resolución de problemas

Personalidad

• Extrovertido
• Proactivo
• Servicial
• Facilidad de palabra

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.