Banamex op Cajero 445 Cd Altamirano

Citigroup Inc.; Ciudad Altamirano; On-site; MXN 201,000 - 290,000; Full time

Job summary

The Teller position at Citigroup Inc. is an entry-level role focused on delivering branch-based client services and processing transactions in coordination with Customer Service.

You will handle cash, educate clients on digital banking, identify referral opportunities, and contribute to the branch's revenue while maintaining compliance with policies and controls.

Qualifications

• Previous sales and customer service experience is preferred.
• Money handling experience and accuracy are important.
• Strong communication and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for Citi clients and provide friendly service.
• Perform banking transactions including cash deposits and vault cash handling.
• Identify referrals for Citi products based on client needs.
• Educate clients on digital and self-service options.
• Adhere to policies and regulatory procedures to protect assets.
• Manage client issues with escalation as needed.
• Maintain knowledge of client accounts and Citi products.
• Deliver exceptional client experiences while meeting performance metrics.
• Recognize and escalate control issues, upholding compliance and ethics.

Skills

Sales & customer service

Money handling

Problem solving

Communication skills

Teamwork

Education

High School diploma or equivalent

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.