Banamex Op Cajero 173 Chilpancingo

Citigroup; Chilpancingo de los Bravo; On-site; MXN 120,000 - 180,000; Full time

Job summary

The Citi branch in Mexico is seeking an entry-level Teller to support daily transactions and deliver exceptional customer service. You will process cash and non-cash transactions, assist customers with account needs, and help promote digital banking solutions.

Working in a fast-paced, service-driven environment, you will follow bank procedures, manage risk, and collaborate with teammates to ensure accurate, friendly service and branch revenue growth.

Qualifications

• Prior sales and customer service experience.
• Money handling experience.
• Strong problem solving and communication skills.
• Ability to work well in a team environment.

Responsibilities

• Serve as first contact for Citi clients with friendly service.
• Perform banking transactions including cash handling and vault management.
• Identify referrals for Citi products based on client goals.
• Educate clients on digital and self-service options.
• Adhere to policies, controls and regulations to safeguard assets.
• Maintain knowledge of client accounts and products.

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Branch Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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